# Reliability isn’t a feature.

URL: https://rootly.com/about

> Rootly was founded in 2021 on a simple belief: incident management shouldn’t be chaos. Meet the founders and the team building the AI-native reliability platform.

It’s the foundation everything else stands on, and the reason Rootly exists.

## Rootly is building the future of agentic reliability and proactive intelligence.

The complexities of modern technology demand a paradigm shift in how we fundamentally approach reliability.

We founded Rootly in 2021 with a simple belief: incident management shouldn’t be chaos. We set out building a category-defining on-call and incident response platform—with AI at the core bringing proactive intelligence to your operational data—enabling clarity, context, and structure to the moments that matter most.

We’re a fast-moving team obsessed with building products that make high-stakes moments feel calm, clear, and repeatable—so companies can move faster with confidence and build stronger, more reliable systems.

Our vision is to make the world a more reliable place.

Our mission is to become the platform that helps every company move from reactive to proactive, self-driving reliability.

We fundamentally believe that reliability isn’t a feature—it’s the foundation everything else stands on.

JJ Tang CEO and Co-founder

- **JJ Tang** CEO and Co-founder Grew up between Canada and inner Mongolia, where he learned to find something worth enjoying in a hard situation. Started Rootly with Quentin while they were both at Instacart, and took it through Y Combinator in 2021. Forbes 30 Under 30.
- **Quentin Rousseau** CTO and Co-founder Builds the distributed systems underneath Rootly, the ones that absorb absurd traffic without falling over. Has a habit of reverse-engineering things that were never meant to be, and of debugging the failures that make other engineers reconsider their career choices.

## Reliability that gets smarter with every incident.

Agents across the entire lifecycle, reacting faster and proactively preventing incidents before they ever happen.

1. **Detect** Alerts grouped, noise cut, and the right person paged. [On-Call](https://rootly.com/on-call)
2. **Respond** The incident runs where your team already works. [Incident Response](https://rootly.com/incident-response-slack)
3. **Inform** Customers updated from the same incident responders are working. [Status Pages](https://rootly.com/status-pages)
4. **Learn** Retrospectives drafted from what actually happened. [Retrospectives](https://rootly.com/retrospectives)
5. **Prevent** Agents that surface the failure before it reaches a customer. [AI SRE](https://rootly.com/ai-sre)

Rootly AI

Agents running on a living model of your environment: your catalog, your telemetry, your code and every incident you have ever run. It learns how your systems actually fail, and it is sharper at the fifth incident than it was at the first.

## Backed by research that happens in the open.

Rootly AI Labs is a fellow-led community building open-source tools, prototypes and research. Everything it builds is public.

[See what AI Labs is building](https://rootly.com/ai-labs)

## For the most reliable engineering teams.

The engineering teams that cannot afford downtime count on Rootly.

NVIDIA · Dropbox · Figma · Okta · Mistral AI · DoorDash · Brex · Superhuman · Elastic · Glean · Canva · Tripadvisor · Wise · Zscaler · Writer · Clay · SoFi · Zillow · SailPoint · Trivago · Wix

## Come build the future of agentic reliability with us.

[See open roles](https://rootly.com/careers) · [Book a demo](https://rootly.com/demo)