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Incident management insights, guides, and product updates from Rootly

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5 Reasons to Switch to a PagerDuty Alternative in 2024

5 Reasons to Switch to a PagerDuty Alternative in 2024

PagerDuty faces criticism for its outdated interface, complex setup, and aggressive pricing tactics. Frustrated with PagerDuty, SRE teams are turning to alternatives. Explore the common shortcomings of the platform and how modern on-call solutions address them.

JP Cheung

JP Cheung

October 1, 2024
6 mins
Managing Alert Fatigue: What I Wish I Knew When Starting as an SRE

Managing Alert Fatigue: What I Wish I Knew When Starting as an SRE

Alert fatigue is a problem that every SRE faces—too many false alarms, duplicated alerts, and unnecessary noise can wreak havoc on your ability to respond effectively. This post outlines practical strategies for managing alert fatigue, from adjusting thresholds and automating triage to maintaining clear on-call schedules.

Andre King

Andre King

September 27, 2024
5 mins
AI-Driven Incident Response: Best Practices for SREs

AI-Driven Incident Response: Best Practices for SREs

AI is transforming how teams handle incidents. Designed to super power responders, AI tools can unlock reduced MTTRs and improved communication. Learn best practices when implementing AI strategies in your incident management process.

Iryna Iurchenko

Iryna Iurchenko

September 26, 2024
5 mins
Incident Management For Start-Ups: Best Practices To Get Started

Incident Management For Start-Ups: Best Practices To Get Started

With limited resources and a focus on growth, incident management can seem like a distraction for startups—but it’s essential for building trust and improving your product. This article explores best practices for setting up a lightweight but scalable incident response process that allows you to learn from each incident.

Ashley Sawatsky

Ashley Sawatsky

September 20, 2024
6 mins
5 Proven Strategies to Reduce MTTR 

5 Proven Strategies to Reduce MTTR 

Long-lasting downtimes can have costly consequences for your organization. By reducing your Mean Time to Resolution (MTTR), you limit potential revenue loss and reputational damage.Learn the best practices used by top SRE teams, from communication and automation to tracking the right data.

Jorge Lainfiesta

Jorge Lainfiesta

September 17, 2024
8 mins
Step-by-Step Guide to Building a Robust Incident Response Communication Plan

Step-by-Step Guide to Building a Robust Incident Response Communication Plan

Learn how to build a clear, actionable incident response communication plan that ensures effective internal and external communication during any incident.

JJ Tang

JJ Tang

September 13, 2024
7 mins
Automating Incident Response: Tips and Strategies for Modern SRE Teams

Automating Incident Response: Tips and Strategies for Modern SRE Teams

Discover the power of automating your incident response process in 2024. Learn how leveraging modern tools and AI can reduce your Mean Time to Resolution (MTTR) and minimize human error. This article breaks down actionable steps to help SRE teams of any scale improve reliability and efficiency.

Iryna Iurchenko

Iryna Iurchenko

September 5, 2024
10 mins
Incident Postmortems: Turning Failures into Actionable Insights (Template Included)

Incident Postmortems: Turning Failures into Actionable Insights (Template Included)

Cultivate a blameless culture and leverage automations to transform failures into learning opportunities. Discover how to implement effective retrospectives and download a free template to get started.

Ashley Sawatsky

Ashley Sawatsky

September 4, 2024
7 mins
5 Incident Response Anti-Patterns That Undermine Your Team's Success

5 Incident Response Anti-Patterns That Undermine Your Team's Success

Learn five common incident response anti-patterns that could be sabotaging your team’s efficiency and learn how to avoid them.

Jorge Lainfiesta

Jorge Lainfiesta

August 30, 2024
6 mins