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Incident history

September
Planned Works Leominster
Scheduled for September 22 at 12:01 AM BST - September 22 at 06:00 AM BST
Scheduled

We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a service interruption in the early hours of 22 September 2026 while we upgrade key equipment in your area.

When: 22 September 2026
Time: Between 01:00 - 06:00
Expected downtime: Up to 5 Hours

What do I need to do?

Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub. Thanks for your patience while we make these improvements!

The Zzoomm Team

September 22 at 12:01 AM BST
Emergency Planned Works - Bamford
Scheduled for September 3 at 11:00 PM BST - September 4 at 06:00 AM BST
Scheduled

We're carrying out emergency maintenance on our network. This means Customers in Bamford will experience service interruption on 3 September 2026 whilst we work to resolve a fault within our network.

When: 3 September 2026
Time: Between 23:00 - 06:00
Expected downtime: Up to 7 Hours

What do I need to do?

Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.

Thanks for your patience while we make these improvements!

September 3 at 11:00 PM BST
Planned Works - Church Fenton/Sherburn
Scheduled for September 9 at 11:00 PM BST - September 10 at 06:00 AM BST
Scheduled

We will be installing a fibre route diversion in Church Fenton that will to temporarily replace a section of cable as the council are performing bridge repairs in that area, which is currently used by our fibre.

When: 09-09-2026
Time: Between 23:00 - 06:00
Expected downtime: Estimated 5 hours but could be up to 7 hours.

What do I need to do?
• Please do not switch off your equipment during this time.
• If you have trouble getting back online after 06:00, simply restart your Hub.

September 9 at 11:00 PM BST
Planned Maintenance - Church Fenton, Barkston Ash & Saxton
Scheduled for September 9 at 11:00 PM BST - September 10 at 05:00 AM BST
Scheduled

Due to works on the railway we need to divert some of our fibres. During this maintenance window all customers in Church Fenton, Barkston Ash & Saxton will have no service while this work is undertaken.

September 9 at 11:00 PM BST
August
Emergency Maintenance - Nationwide
Scheduled for August 25 at 02:00 AM BST - August 25 at 06:00 AM BST
Scheduled

We're carrying out emergency maintenance on our network. This means some customers may experience service interruption of up 5 minutes on 25 August 2026 whilst we work to resolve a fault within our network.

August 25 at 02:00 AM BST
Planned Works Ramsbottom
Scheduled for August 20 at 12:05 AM BST - August 20 at 06:00 AM BST
Scheduled

When: 20-08-2026
Time: Between 00:05 - 06:00
Expected downtime: Up to 1 hour

August 20 at 12:05 AM BST
July

No incidents reported