FullFibre | Zzoomm Network Status

Updates

• Nov 11, 2026 4:59 PM GMT

  Restoring service to customers in Rossendale is proving to be very difficult. A utility company has damaged our cable in the underground duct network. An excavation is needed in the carriageway to repair the damaged underground duct and this is scheduled for tomorrow. Once the duct is repaired we can install our new fibre network cable, splice it into existing fibre joints in manholes and restore service to our customers.

  Our engineers are on-site testing fibres in the damaged cable to see if any are intact to provide temporary connectivity to customers. They will work on this into this evening.

  Identified
• Nov 11, 2026 3:27 PM GMT (1 hour and 32 minutes earlier)

  A third party utility company has damaged one of our underground cables in the fibre distribution network. We have engineers on-site working on installing a new cable.

  Our engineers are working hard to complete the necessary repairs. We will provide further updates as our engineering work progresses.

  Thank you for your patience and understanding while we work to get your service back up and running.

  Identified
• Nov 10, 2026 4:10 PM GMT (23 hours and 16 minutes earlier)

  We are aware of a service outage affecting customers in Rossendale and are sending engineers to investigate.

  Investigating