FullFibre | Zzoomm Network Status

FullFibre | Zzoomm Network Status

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Nov 10, 2026 8:01 PM GMT Resolved after 2d

Major Incident - Ramsbottom

Updates

  • Nov 12, 2026 5:32 PM GMT

    Service has been restored for customers in Ramsbottom and Rossendale.

    Apologies for this lengthy service outage, restoring service required works in the carriageway to repair underground duct and fibre cable replacement work.

    Resolved
  • Nov 12, 2026 2:00 PM GMT (3 hours and 32 minutes earlier)

    Our engineers have installed the new cable through the repaired duct route and the next step is to splice the fibres in the new cable into existing fibre joints at each end of the new cable.

    We are expecting internet connectivity to be restored this evening.

    Identified
  • Nov 12, 2026 10:31 AM GMT (3 hours and 29 minutes earlier)

    As previously communicated, a third party has damaged our cable within the underground duct network. Excavation of the carriageway is required to access and repair the damaged ductwork.

    Our engineers remain on site and will continue to progress the repair and restore services as quickly as possible.

    At this stage, we are unable to provide an estimated time for repair. We understand the inconvenience and frustration this prolonged outage may be causing and sincerely apologise for the disruption.

    As a gesture of goodwill, all customers affected by this outage will receive a £20 credit in recognition of the inconvenience caused.

    Thank you for your continued patience and understanding while we work towards restoring your service.

    Identified
  • Nov 11, 2026 7:58 PM GMT (14 hours and 32 minutes earlier)

    Unfortunately our engineers were unable to utilise any spare fibres to restore service. They will be back on site Thursday morning.

    Identified
  • Nov 11, 2026 5:00 PM GMT (2 hours and 58 minutes earlier)

    Restoring service to customers in Rossendale is proving to be very difficult. A utility company has damaged our cable in the underground duct network. An excavation is needed in the carriageway to repair the damaged underground duct and this is scheduled for tomorrow. Once the duct is repaired we can install our new fibre network cable, splice it into existing fibre joints in manholes and restore service to our customers.

    Our engineers are on-site testing fibres in the damaged cable to see if any are intact to provide temporary connectivity to customers. They will work on this into this evening.

    Identified
  • Nov 11, 2026 3:24 PM GMT (1 hour and 36 minutes earlier)

    A third party utility company has damaged one of our underground cables in the fibre distribution network. We have engineers on-site working on installing a new cable.

    Our teams are working hard to complete the necessary repairs. We will provide further updates as our engineering work progresses.

    Thank you for your patience and understanding while we work to get your service back up and running.

    Identified
  • Nov 11, 2026 10:31 AM GMT (4 hours and 52 minutes earlier)

    Engineers are onsite and working on fault.

    Identified
  • Nov 10, 2026 9:33 PM GMT (12 hours and 57 minutes earlier)

    Damage to cable has been identified.

    Repair team to attend Ramsbottom 8am Wednesday 11th to conduct repair.

    Identified
  • Nov 10, 2026 8:01 PM GMT (1 hour and 32 minutes earlier)

    Total loss of Service affecting customers in Ramsbottom - 180 customers affected

    Investigating