FullFibre | Zzoomm Network Status
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Nov 12, 2026 2:01 PM GMT · Identified
Our engineers have installed the new cable through the repaired duct route and the next step is to splice the fibres in the new cable into existing fibre joints at each end of the new cable.
We are expecting internet connectivity to be restored this evening.
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Nov 12, 2026 10:31 AM GMT · Identified
As previously communicated, a third party has damaged our cable within the underground duct network. Excavation of the carriageway is required to access and repair the damaged ductwork.
Our engineers remain on site and will continue to progress the repair and restore services as quickly as possible.
At this stage, we are unable to provide an estimated time for repair. We understand the inconvenience and frustration this prolonged outage may be causing and sincerely apologise for the disruption.
As a gesture of goodwill, all customers affected by this outage will receive a £20 credit in recognition of the inconvenience caused.
Thank you for your continued patience and understanding while we work towards restoring your service.
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Nov 11, 2026 4:59 PM GMT · Identified
Restoring service to customers in Rossendale is proving to be very difficult. A utility company has damaged our cable in the underground duct network. An excavation is needed in the carriageway to repair the damaged underground duct and this is scheduled for tomorrow. Once the duct is repaired we can install our new fibre network cable, splice it into existing fibre joints in manholes and restore service to our customers.
Our engineers are on-site testing fibres in the damaged cable to see if any are intact to provide temporary connectivity to customers. They will work on this into this evening.
Major Incident - Ramsbottom
Our engineers have installed the new cable through the repaired duct route and the next step is to splice the fibres in the new cable into existing fibre joints at each end of the new cable.
We are expecting internet connectivity to be restored this evening.
Leominster at risk
National Grid have restored mains power.
Site no longer at risk.
Alarm Light showing red on some models of Adtran ONTs
We are upgrading the software on customers' ONTs and our preparation work has caused the alarm light to glow red on some makes of ONT. This isn't a cause for concern and the red light will switch off when our upgrade work is complete.
Planned Works - Cannock & Dodworth
We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a service interruption in the early hours of 30 November 2026 while we upgrade key equipment in your area.
When: 30 November 2026
Time: Between 00:01 - 06:00
Expected downtime: 15 Minutes
What do I need to do?
Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.
Thanks for your patience while we make these improvements!
Planned Works - Crewe, Winsford & Northwich
We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a service interruption in the early hours of 01 December 2026 while we upgrade key equipment in your area.
When: 01 December 2026
Time: Between 00:01 - 06:00
Expected downtime: 15 Minutes
What do I need to do?
Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.
Thanks for your patience while we make these improvements!
Planned Works - Congleton, Northallerton, Richmond, Wombourne, Sandbach & Penistone.
We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a service interruption in the early hours of 02 December 2026 while we upgrade key equipment in your area.
When: 02 December 2026
Time: Between 00:01 - 06:00
Expected downtime: 15 Minutes
What do I need to do?
Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.
Thanks for your patience while we make these improvements!
Planned Works - Chapeltown, Codsall, Easingwold, Great Ayton, South Elmsall, Sherburn, Stokesley, Middlewich & Tadcaster
We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a service interruption in the early hours of 03 December 2026 while we upgrade key equipment in your area.
When: 03 December 2026
Time: Between 00:01 - 06:00
Expected downtime: 15 Minutes
What do I need to do?
Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.
Thanks for your patience while we make these improvements!