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Incident history

August
Site unavailable
Resolved

We're pleased to announce that the issue impacting site availability has been successfully resolved as of 18th August 10:52 UTC+1. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

August 18 at 09:47 AM UTC

Resolved after 4m

Google Chrome Study Access Issue
Resolved

We’re pleased to announce that the issue affecting participants attempting to access the study using Google Chrome has now been resolved. The study is accessible and functioning as expected.

Please refresh your browser and try again. If you’re still experiencing issues, restart Google Chrome or clear your browser’s cache before trying once more.

We sincerely apologise for any inconvenience this may have caused.

August 13 at 09:29 AM UTC

Resolved after 0m

July
Platform availability / Dashboard issues
Resolved

As of July 1, 16:28 UTC, we have confirmed the stability of our services. Our team is actively monitoring the situation to maintain service stability.

July 1 at 02:58 PM UTC

Resolved after 1h 30m

June
Investigating System Wide 500 errors
Resolved

We're pleased to announce that the issue impacting the platformhas been successfully resolved as of 02:15am UTC. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

June 18 at 12:46 AM UTC

Resolved after 1h 36m