Prolific Status Page | Status
Jan 17, 2024 12:48 PM UTC
Resolved after 37m
Participant balance not updating
Updates
-
Jan 17, 2024 1:26 PM UTC
We're pleased to announce that the issue impacting participant balances has been successfully resolved as of 13:26GMT. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
Resolved -
Jan 17, 2024 12:48 PM UTC (37 minutes earlier)
We've identified the root cause of the issue affecting participant balance as of 12:20 17/01/2024. Users may have experienced no changes to their balance please note participants are still actively able to take studies. Our team are actively working on the issue.
Identified