Prolific Status Page | Status

Updates

• Apr 9, 2025 10:21 AM UTC

  We're pleased to announce that the issue impacting participants from cashing out has been successfully resolved as of 09/04/2025 11:20. The affected service is now operational. We sincerely apologise for any inconvenience this may have caused.

  Resolved
• Apr 9, 2025 7:46 AM UTC (2 hours and 34 minutes earlier)

  As of 08/04/25 22:37 UTC, our third-party provider, PayPal, has confirmed the issue on their side has been resolved and their service is now operational. However, we are still treating this as an active incident on Prolific’s side.

  Our team is continuing to carry out internal checks to ensure everything is functioning correctly for impacted participants. Once we’re confident that all affected users have received their funds, we will mark this as fully resolved.

  Monitoring
• Apr 8, 2025 9:37 PM UTC (10 hours and 8 minutes earlier)

  We've been made aware of an incident affecting Paypal as of 08/04/25 20:00 UTC. This affects cash outs for participants. Participants may experience their balance decreasing but funds not appearing in their Paypal account. We are continuing to monitor the situation with Paypal.

  Identified