Prolific Status Page | Status

Prolific Status Page | Status

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Sep 15, 2026 7:11 PM UTC Resolved after 16h 15m

Site inaccessible for some users

Impacted:
Prolific Platform

Updates

  • Sep 16, 2026 11:27 AM UTC

    We're pleased to announce that the issue impacting the Prolific App and API has been successfully resolved as of September 16, 2026 12:26 PM. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

    Resolved
  • Sep 16, 2026 10:36 AM UTC (50 minutes earlier)

    As of 2026-09-16T11:35 UTC+1, we have confirmed the stability of our services. Our team is actively monitoring the situation to maintain service stability.

    Monitoring
  • Sep 16, 2026 7:54 AM UTC (2 hours and 41 minutes earlier)

    We are currently investigating an issue that is affecting some users ability to access the site. Our team is actively working to identify the root cause. We expect this investigation to take approximately 60 minutes to gather necessary information. We will keep you updated with our progress the next update anticipated at around 10:00 UTC+1.

    Investigating
  • Sep 16, 2026 6:49 AM UTC (1 hour and 4 minutes earlier)

    We are currently investigating an issue that is affecting some users ability to access the site. Our team have taken actions to improve stability for now and are actively working to identify the root cause. We expect this investigation to take approximately 40 minutes to gather necessary information. We will keep you updated with our progress the next update anticipated at 08:30 UTC+1.

    Investigating
  • Sep 16, 2026 6:20 AM UTC (28 minutes earlier)

    We are currently investigating an issue that is affecting some users ability to access the site. Our team is actively working to identify the root cause. We expect this investigation to take approximately 20 minutes to gather necessary information. We will keep you updated with our progress the next update anticipated at 07:40 UTC+1

    Investigating
  • Sep 15, 2026 8:52 PM UTC (9 hours and 28 minutes earlier)

    We're pleased to announce that the issue impacting site access has been successfully resolved as of 2026-09-15T20:45 UTC+1. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

    Resolved
  • Sep 15, 2026 7:48 PM UTC (1 hour and 3 minutes earlier)

    As of 2026-09-15T20:45 UTC+1, we have confirmed the stability of our services. Our team will remain actively monitoring the situation to ensure service stability.

    Monitoring
  • Sep 15, 2026 7:29 PM UTC (19 minutes earlier)

    We've identified the root cause of the issue affecting users accessing the site as of 2026-06-15T20:24 UTC+1. We are currently pushing the fix after identifying the component having issues within our infrastructure. Users should begin seeing access to the site resume again.

    Identified
  • Sep 15, 2026 7:11 PM UTC (17 minutes earlier)

    We are currently investigating an issue that is affecting some users being able to access the site. Our team is actively working to identify the root cause. We expect this investigation to take approximately 15 minutes to gather necessary information. We will keep you updated with our progress the next update anticipated at 20:25 UTC+1

    Investigating