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Jul 2, 2024 3:07 PM UTC Resolved after 1h 5m

Some users may experience an error when trying to change their email address

Updates

  • Jul 2, 2024 4:12 PM UTC

    We're pleased to announce that the issue impacting users changing their email address has been successfully resolved as of 2nd July 2024 17:00 GMT. The affected service is now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

    Resolved
  • Jul 2, 2024 3:07 PM UTC (1 hour and 5 minutes earlier)

    We've identified an issue that may be affecting some users attempting to change their email address as of 2nd July 2024 16:00 GMT. Users may have experienced an error on their account stating "please ensure you provide your prolific password when changing your password" Our team are actively working on the issue.

    Identified