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Some users are unable to access the Prolific platform

June 17, 2024 at 03:33 PM UTC Resolved after 18m

Updates

Resolved

We're pleased to announce that the third party provider has confirmed the issue is now resolved. Some users may have experienced an error message when trying to access Prolific but as of 16:50 GMT 17th June the affected services are now operational, functioning as expected.

We will continue to monitor the platform and we sincerely apologise for any inconvenience this may have caused.

June 17, 2024 at 03:52 PM UTC
Identified

We've identified an incident impacting some Prolific users when attempting to visit the Prolific website as of 16:20 GMT 17th June. You may experienced an error message stating "This site can't be reached".

Our team have quickly identified the root cause and we believe this is related to a third-party service.

We are actively monitoring the situation with Cloudflare until the issue is resolved. We will continue to provide updates as more information becomes available.

Thank you for your patience and understanding.

June 17, 2024 at 03:33 PM UTC