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Incident history

October
Emergency Planned Works - Bamford
Scheduled for October 2 at 12:01 AM BST - October 2 at 01:00 AM BST
Scheduled

We're carrying out emergency maintenance on our network. This means Customers in Bamford will experience service interruption on 2 October 2026 whilst we work to resolve a fault within our network.

When: 2 October 2026
Time: Between 00:01 - 01:00
Expected downtime: 15 Minutes

What do I need to do?

Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.

Thanks for your patience while we make these improvements!

October 2 at 12:01 AM BST
Faulty OLT in Congleton
Resolved

Faulty unit has been replaced and reconfigured, all service have now been restored.

October 1 at 10:19 AM BST

Resolved after 3h 54m

Planned Works - Boston
Scheduled for October 13 at 12:05 AM BST - October 13 at 06:00 AM BST
Scheduled

We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a service interruption in the early hours of 13 October 2026 while we upgrade key equipment in your area.

When: 13 October 2026
Time: Between 00:05 - 06:00
Expected downtime: 30 Mins

What do I need to do?

Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.
Thanks for your patience while we make these improvements!

October 13 at 12:05 AM BST
Planned Works - Uppingham
Scheduled for October 8 at 12:05 AM BST - October 8 at 06:00 AM BST
Scheduled

We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a service interruption in the early hours of 8 October 2026 while we upgrade key equipment in your area.

When: 8 October 2026
Time: Between 00:05 - 06:00
Expected downtime: 2 Hours

What do I need to do?

Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.
Thanks for your patience while we make these improvements!

October 8 at 12:05 AM BST
September
Loss of service in South Alfreton
Resolved

The service has now been fully restored.

September 22 at 11:41 AM BST

Resolved after 12h 48m

Emergency Planned Works - Evesham
Scheduled for September 23 at 02:00 AM BST - September 23 at 04:00 AM BST
Scheduled

We're carrying out emergency maintenance on our network.
This means Customers in Evesham will experience service interruption on 23 September 2026 whilst we work to resolve a fault within our network.

When: 23 September 2026
Time: Between 02:00 - 04:00
Expected downtime: 1h

What do I need to do?

Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.
Thanks for your patience while we make these improvements!

September 23 at 02:00 AM BST
Planned Works Leominster
Scheduled for September 22 at 12:01 AM BST - September 22 at 06:00 AM BST
Scheduled

We're carrying out essential maintenance on our network to keep your broadband running smoothly. This means a service interruption in the early hours of 22 September 2026 while we upgrade key equipment in your area.

When: 22 September 2026
Time: Between 01:00 - 06:00
Expected downtime: Up to 5 Hours

What do I need to do?

Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub. Thanks for your patience while we make these improvements!

The Zzoomm Team

September 22 at 12:01 AM BST
Emergency Planned Works - Bamford
Scheduled for September 3 at 11:00 PM BST - September 4 at 06:00 AM BST
Scheduled

We're carrying out emergency maintenance on our network. This means Customers in Bamford will experience service interruption on 3 September 2026 whilst we work to resolve a fault within our network.

When: 3 September 2026
Time: Between 23:00 - 06:00
Expected downtime: Up to 7 Hours

What do I need to do?

Please do not switch off your equipment during this time.
If you have trouble getting back online after 06:00, simply restart your Hub.

Thanks for your patience while we make these improvements!

September 3 at 11:00 PM BST
Planned Works - Church Fenton/Sherburn
Scheduled for September 9 at 11:00 PM BST - September 10 at 06:00 AM BST
Scheduled

We will be installing a fibre route diversion in Church Fenton that will to temporarily replace a section of cable as the council are performing bridge repairs in that area, which is currently used by our fibre.

When: 09-09-2026
Time: Between 23:00 - 06:00
Expected downtime: Estimated 5 hours but could be up to 7 hours.

What do I need to do?
• Please do not switch off your equipment during this time.
• If you have trouble getting back online after 06:00, simply restart your Hub.

September 9 at 11:00 PM BST
Planned Maintenance - Church Fenton, Barkston Ash & Saxton
Scheduled for September 9 at 11:00 PM BST - September 10 at 05:00 AM BST
Scheduled

Due to works on the railway we need to divert some of our fibres. During this maintenance window all customers in Church Fenton, Barkston Ash & Saxton will have no service while this work is undertaken.

September 9 at 11:00 PM BST
August
Emergency Maintenance - Nationwide
Scheduled for August 25 at 02:00 AM BST - August 25 at 06:00 AM BST
Scheduled

We're carrying out emergency maintenance on our network. This means some customers may experience service interruption of up 5 minutes on 25 August 2026 whilst we work to resolve a fault within our network.

August 25 at 02:00 AM BST
Planned Works Ramsbottom
Scheduled for August 20 at 12:05 AM BST - August 20 at 06:00 AM BST
Scheduled

When: 20-08-2026
Time: Between 00:05 - 06:00
Expected downtime: Up to 1 hour

August 20 at 12:05 AM BST