FullFibre | Zzoomm Network Status

Updates

• Oct 20, 2026 5:16 PM BST

  Our engineers have replaced the damaged fibre cable, and customers' connectivity should now be restored.

  If you're still experiencing connectivity issues, please ensure all your equipment is powered on and try restarting your devices.

  Thank you for your patience.

  Resolved
• Oct 20, 2026 11:26 AM BST (5 hours and 50 minutes earlier)

  Our engineers are now on-site working to resolve the issue. Due to the length of fibre cable that needs to be replaced, the work is expected to take most of the day.
  We’ll continue to monitor progress and provide further updates as they become available.

  Identified
• Oct 19, 2026 5:05 PM BST (18 hours and 21 minutes earlier)

  A third party has damaged our fibre cable. Unfortunately, we cannot carry out the repairs until their work is complete, which is currently expected to be tomorrow.

  The restoration timeline depends on whether we encounter any difficulties reinstating the cable and whether Severn Trent causes any delays, as the excavation and permit are under their responsibility. At this stage, we don't have a confirmed ETR.

  We apologise for any inconvenience caused and will provide further updates as soon as more information becomes available.

  Identified
• Oct 19, 2026 2:32 PM BST (2 hours and 32 minutes earlier)

  We are aware of an unplanned outage affecting some customers in Leek (ST13). Our engineers have been dispatched to the area to investigate and resolve the issue.

  Investigating