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Jan 30, 2024 6:11 PM UTC Resolved after 2h 2m

Participant Balance Inconsistencies

Updates

  • Jan 30, 2024 8:14 PM UTC

    We're pleased to announce that the issue impacting temporary discrepancies in their balances has been successfully resolved as of 20:10pm. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

    Resolved
  • Jan 30, 2024 7:48 PM UTC (25 minutes earlier)

    Our team is currently addressing the issue, participants may have noticed temporary discrepancies in their balances. As the fix is implemented, participants balances will soon reflect the accurate funds.

    Identified
  • Jan 30, 2024 6:11 PM UTC (1 hour and 37 minutes earlier)

    We've identified the root cause of the issue affecting Participant Balance inconsistencies as of 17:55. Participants may be experiencing some temporary discrepancies in their balances. Our team are actively working on the issue.

    Identified