Prolific Status Page | Status
Support functionality is unavailable
Updates
-
Nov 19, 2025 8:38 PM UTC
We're pleased to announce that the issue impacting our support systems has been successfully resolved. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
Resolved -
Nov 19, 2025 6:38 PM UTC (1 hour and 59 minutes earlier)
We’re currently experiencing an issue with one of our third-party providers that’s affecting our support services including the Help Centre, Messenger, and Email. This means we aren’t able to receive or respond to incoming support requests right now.
Please be aware the Prolific platform itself is still fully operational.
We’re monitoring the situation closely and will share updates as soon as our provider has more information. Thanks for your patience, and we’re sorry for any inconvenience this may cause.
Investigating