6:38 PM - 8:38 PM UTC (1h 59min duration)
Support functionality is unavailable
We're pleased to announce that the issue impacting our support systems has been successfully resolved. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
7:30 AM - 8:30 AM UTC (1h duration)
We're pleased to report that, after carefully observing our systems, no issues have been detected with the performance of our platform. Following a successful maintenance window, we have returned to normal service operations, and the conducted maintenance is now officially closed.
1:49 PM - 3:00 PM UTC (1h 11min duration)
We're pleased to announce that the issue impacting logging into the Platform has been successfully resolved as of 18th November approximately 5 o'clock GMT. This issue was caused by a 3rd party provider we have been monitoring the resolution closely and we are satisfied there should be no further impact. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
2:16 PM - Nov 12 10:12 AM UTC (19h 56min duration)
Intermittent site loading issues
We're pleased to announce that the DNS issue impacting sign-in has been successfully resolved as of November 12th at 10:12 UTC. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
7:04 PM - 7:31 PM UTC (27min duration)
The issue affecting participants’ ability to see eligible studies on their dashboards has been fully resolved.
All systems are now operating as expected.
No incidents reported
6:58 PM - Sep 19 10:04 AM UTC (1d 15h 6min duration)
We're pleased to announce that the issue impacting the stability of the platform has been successfully resolved. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.