Prolific Status Page | Status

Updates

• Feb 18, 2025 12:54 PM UTC

  We're pleased to announce that the issue impacting the time in which it was taking to publish/recruit for new studies has been successfully resolved as of 12:45pm. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

  Resolved
• Feb 18, 2025 11:59 AM UTC (54 minutes earlier)

  We are still actively addressing the incident affecting the time in which it is taking for new studies to be published and recruitment completed for the studies. Our team is committed to resolving the issue promptly and remain working on this as a priority. Ongoing updates will be provided as we work towards a solution, with the next update expected by 12:45. The next steps being undertaken by our engineering team is to test a fix that is scheduled to be released to the site.

  Investigating
• Feb 18, 2025 10:56 AM UTC (1 hour and 2 minutes earlier)

  We are actively addressing the incident affecting the time in which recruitment is being completed for studies. Our team is committed to resolving the issue promptly. Ongoing updates will be provided as we work towards a solution, with the next update expected by 11:45am. Our next steps include are for our engineering teams continuing their investigation into the performance issue we are experiencing on the platform currently when attempting to publish studies.

  Investigating
• Feb 18, 2025 10:01 AM UTC (55 minutes earlier)

  We are currently investigating an issue that is affecting the speed in which recruitment is completed for studies. Our team is actively working to identify the root cause. We will keep you updated with our progress the next update anticipated at 10:45am.

  Investigating