Prolific Status Page | Status

Prolific Status Page | Status

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Incident history

Dec 2024 - Feb 2025

February 2025

Feb 18

10:01 AM - 12:54 PM UTC (2h 53min duration)

Slow recruitment for studies

We're pleased to announce that the issue impacting the time in which it was taking to publish/recruit for new studies has been successfully resolved as of 12:45pm. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

4 updates
Impacted:
Participant Dashboard
Participant Experience
Feb 07

12:51 AM - 12:51 AM UTC (0min duration)

Prolific App is not accessible

We're pleased to announce that the issue impacting the Prolific App has now been successfully resolved as of 07/02/25 at 00:51am . The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

1 update
Impacted:
Prolific Platform

January 2025

Jan 15

2:05 PM - 2:36 PM UTC (32min duration)

Participants are unable to verify their phone number

We're pleased to announce that the issue impacting Participants being able to verify their phone number has been successfully resolved as of 14:17pm. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

2 updates
Impacted:
Participant Account
Participant Experience
Jan 12

2:36 PM - Jan 13 1:26 PM UTC (22h 50min duration)

Issues with linking Paypal accounts

We're pleased to announce that the issue impacting participant's ability to link their paypal account has been successfully resolved as of 13/01/25 @ 13:09. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

4 updates
Impacted:
Participant Account
Payments & Balance Management
Jan 06

2:55 PM - 2:55 PM UTC (0min duration)

Platform is down

We're pleased to announce that the issue impacting accessing the platform has been successfully resolved as of 14:32 on 6th January 2024. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

1 update

December 2024

No incidents reported