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Jan 15, 2025 2:05 PM UTC Resolved after 31m

Participants are unable to verify their phone number

Impacted:
Participant Account
Participant Experience

Updates

  • Jan 15, 2025 2:36 PM UTC

    We're pleased to announce that the issue impacting Participants being able to verify their phone number has been successfully resolved as of 14:17pm. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

    Resolved
  • Jan 15, 2025 2:05 PM UTC (31 minutes earlier)

    We've identified the root cause of the issue that is affecting Participants from being able to verify their phone number as of 14:00pm. Our team are actively working on the issue and currently in the process of deploying the fix for the issue.

    Next update to be expected by 14:45pm

    Identified