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Mar 20, 2024 2:03 PM UTC Resolved after 38m

Participant balance hub receiving 404 errors

Impacted:
Participant Account

Updates

  • Mar 20, 2024 2:41 PM UTC

    We're pleased to announce that the issue impacting participants from cashing out due to 400 errors has been successfully resolved as of 14:41 GMT 20th March. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

    Resolved
  • Mar 20, 2024 2:03 PM UTC (38 minutes earlier)

    We've identified the root cause of the issue affecting participant balance hubs receiving a 404 error resulting in not being able to cash out as of 14:02 GMT 20th March. This issue approximately started at 13:00 GMT. Our team are actively working on the issue.

    Identified