3:00 PM - May 24 11:16 AM UTC (20h 16min duration)
New participants unable to access first study
We're pleased to announce that the issue impacting the onboarding study has been successfully resolved as of 24/05/24 - 12:15pm. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
9:22 AM - May 20 8:30 AM UTC (1d 23h 8min duration)
New participants unable to access first study
We're pleased to announce that the issue impacting new participants being able to take their first study has been successfully resolved. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
2:27 PM - 3:43 PM UTC (1h 16min duration)
Some users are unable to login to the Prolific platform.
We're pleased to announce that the issue impacting Authentication Service has been successfully resolved as of 18/04/25 at 4:26pm . The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
8:38 AM - Apr 24 2:37 PM UTC (12d 5h 59min duration)
Slow performance on the Prolific platform
We're pleased to announce the issues we detected with slow performance on our platform has now been resolved. The affected services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
4:29 PM - 5:25 PM UTC (56min duration)
We have currently resolved this issue. Apologies for any inconvenience this has caused.
2:03 PM - 2:41 PM UTC (38min duration)
Participant balance hub receiving 404 errors
We're pleased to announce that the issue impacting participants from cashing out due to 400 errors has been successfully resolved as of 14:41 GMT 20th March. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.