Prolific Status Page | Status

Updates

• Jan 13, 2025 1:26 PM UTC

  We're pleased to announce that the issue impacting participant's ability to link their paypal account has been successfully resolved as of 13/01/25 @ 13:09. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.

  Resolved
• Jan 13, 2025 12:47 PM UTC (39 minutes earlier)

  Our team is still working to resolve the root cause of the incident affecting participants ability to link their Paypal account. There is some further testing required around the fix before implementation. Ongoing updates will be provided as we work towards a solution, with the next update expected by 14:00.

  Investigating
• Jan 13, 2025 10:16 AM UTC (2 hours and 31 minutes earlier)

  We've identified the root cause of the issue affecting the ability for participants to link their Paypal account as of 13/01/25 @ 9.30am. Our team are actively working on the issue to restore the ability for users to link their Paypal accounts as a priority.

  Identified
• Jan 12, 2025 2:36 PM UTC (19 hours and 39 minutes earlier)

  We are currently investigating an issue that is affecting the ability for Participants to link their Paypal account. Our team is working to identify the root cause. We will keep you updated with our progress.

  Investigating