5:00 AM - 7:00 AM UTC (2h duration)
We're pleased to report that, after carefully observing our systems, no issues have been detected with the performance of our platform. Following a successful maintenance window, we have returned to normal service operations, and the conducted maintenance is now officially closed.
7:00 AM - 3:00 PM UTC (8h duration)
We're pleased to report that, after carefully observing our systems, no issues have been detected with the performance of our platform. Following a successful maintenance window, we have returned to normal service operations, and the conducted maintenance is now officially closed.
2:01 PM - 2:06 PM UTC (5min duration)
We're pleased to announce that the issue impacting access to the Prolific Website has been successfully resolved as of 15.05pm BST. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
9:20 AM - 9:50 AM UTC (30min duration)
We're pleased to announce that the issue impacting logging into the platform has been successfully resolved as of 10:24 on Monday 14th July. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused. If your submission has been affected, we'll identify any timed-out submissions on our side and credit them directly.
8:56 AM - 9:09 AM UTC (13min duration)
We're pleased to announce the third party outage is now resolved, this has now resolved the issue impacting access to our Help Centre articles for both participants and researchers has been successfully resolved as of 8th July 2025 at 09:08 UTC. The affected pages are now operational and functioning as expected. We sincerely apologise for any inconvenience this may have caused.
2:18 PM - Jul 23 10:40 AM UTC (34d 20h 21min duration)
Public prolific.com website experiencing outages, app not affected
We're pleased to announce that the issue impacting the Prolific.com website has was successfully resolved as of 3.52pm BST on 18/06/25. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
1:30 PM - 1:53 PM UTC (23min duration)
We're pleased to announce that the issue impacting the Studies page has been successfully resolved as of 2.15pm. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
7:35 PM - Jun 13 7:13 AM UTC (11h 38min duration)
Users experiencing errors with some features such as messaging.
We're pleased to announce that the issue impacting some features on Prolific like messaging, has been successfully resolved as of 13/06/2025 at 02:27 BST. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
The issue was with an external provider and caused the Prolific platform to run slower, with intermittent issues to our messaging service. The impact began at 18:50 BST (12/06/2025) and we now understand that most of the interruption to Prolific's service had recovered by 20:30 BST.