10:55 AM - 11:07 AM UTC (12min duration)
Participants receiving 500 error message when accessing studies page.
We're pleased to announce that the issue impacting Participant account accessing the studies page has been successfully resolved as of 12:04pm. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
11:41 AM - 12:08 PM UTC (27min duration)
Participants receiving 500 error accessing submissions page
We're pleased to announce that the issue impacting Participants being able to access their submissions page and complete active submissions has been successfully resolved as of 26/07/24 - 13:05. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
3:07 PM - 4:12 PM UTC (1h 5min duration)
Some users may experience an error when trying to change their email address
We're pleased to announce that the issue impacting users changing their email address has been successfully resolved as of 2nd July 2024 17:00 GMT. The affected service is now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
6:41 AM - 8:16 AM UTC (1h 34min duration)
We're pleased to announce that the issue impacting users logging into our prolific platform has been successfully resolved as of 9:10AM GMT 26th June. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused.
7:49 PM - 8:22 PM UTC (34min duration)
Intermittent connectivity Issues for some users when accessing Prolific
We're pleased to announce that the third party provider has confirmed the issue is now resolved. Some users may have experienced intermittent connectivity issues when trying to access Prolific but as of 21:22 GMT 20th June the affected services are now operational, functioning as expected. We will continue to monitor the platform and we sincerely apologise for any inconvenience this may have caused.
3:33 PM - 3:52 PM UTC (19min duration)
Some users are unable to access the Prolific platform
We're pleased to announce that the third party provider has confirmed the issue is now resolved. Some users may have experienced an error message when trying to access Prolific but as of 16:50 GMT 17th June the affected services are now operational, functioning as expected.
We will continue to monitor the platform and we sincerely apologise for any inconvenience this may have caused.
10:37 AM - Jun 6 5:12 PM UTC (4d 6h 35min duration)
We're pleased to announce that cash out has now been enabled and we are happy we have resolved our concerns around the cyberattack. The affected systems and services are now operational, functioning as expected. We sincerely apologise for any inconvenience this may have caused and we appreciate your patience.