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January 4, 2025
6 mins
PagerDuty has long been a dominant player in the incident management space. As organizations grow, their incident response needs become more complex. Many teams then seek solutions that fit their specific requirements better.
The incident management landscape is undergoing significant changes in 2025. Opsgenie is reaching the end of its life. Grafana OnCall OSS is now in maintenance mode. Because of this, many engineering teams are looking for new solutions for their incident response needs.
Whether you're looking to replace an existing tool or implementing incident management for the first time, understanding the available options is crucial for making an informed decision.
PagerDuty has long been a dominant player in the incident management space. As organizations grow, their incident response needs become more complex. Many teams then seek solutions that fit their specific requirements better.
Rootly is a strong incident management platform. It helps engineering teams find, respond to, and fix technical outages quickly. The platform stands out for its automation capabilities, which streamline incident workflows and reduce manual tasks during critical outages.
Key Strengths:
Rootly's way of handling incidents focuses on fixing current problems. It also aims to learn from these issues to stop them from happening again.
BigPanda stands out as a leading alternative to PagerDuty in 2025, particularly for organizations dealing with complex IT environments. This platform leverages artificial intelligence to correlate alerts from various monitoring systems, helping teams identify the root cause of incidents more quickly.
Key Strengths:
For organizations already invested in the Splunk ecosystem, Splunk ITSI provides a natural extension for incident management. This solution combines the powerful analytics capabilities of Splunk with dedicated incident response functionality.
Key Strengths:
BetterStack has emerged as a popular alternative for teams seeking a modern, streamlined approach to incident management. The platform combines monitoring, incident management, and status page functionality in a single solution.
Key Strengths:
Better Stack appeals particularly to startups and mid-sized companies looking for simplicity without sacrificing capabilities.
Zenduty has become popular as a complete incident management platform. It offers strong features at a good price. The platform provides end-to-end incident management capabilities from alert ingestion to resolution and post-incident analysis.
Key Strengths:
Zenduty works well for organizations of various sizes seeking a balance between functionality and cost-effectiveness.
Moogsoft emphasizes AIOps features. It uses machine learning to cut down alert noise. This helps teams find the most important incidents. This platform is particularly valuable for organizations dealing with high alert volumes across complex infrastructures.
Key Strengths:
BMC Helix Operations Management combines traditional incident management with AIOps capabilities, making it suitable for enterprise environments with complex service dependencies.
Key Strengths:
AlertOps provides robust incident management capabilities with a focus on customization and team collaboration. The platform allows teams to create custom workflows for alert routing and stakeholder communication.
Key Strengths:
However, users should be aware that AlertOps has some limitations, including a potentially complex configuration process and limited options for individual responses to extensions.
Spike has positioned itself as a comprehensive incident management solution, ranking at the top of several industry lists for 2025. The platform offers a full suite of incident response capabilities with a focus on usability and integration.
The effectiveness of your incident management solution depends largely on how well it integrates with your existing toolchain. Consider platforms that offer native integrations with:
Effective alerting is at the core of incident management. Evaluate platforms based on:
For teams with rotating on-call responsibilities, robust scheduling features are essential:
Automation can significantly reduce mean time to resolution (MTTR). Look for:
Learning from incidents is crucial for continuous improvement:
Consider what historical data needs to be migrated:
Prepare your team for the new platform:
A gradual approach often works best:
The incident management landscape in 2025 offers numerous alternatives to PagerDuty, each with distinct advantages for different organizational needs. From AI-powered solutions like BigPanda and Moogsoft to comprehensive platforms like Zenduty and Rootly, teams have more options than ever to tailor their incident response processes.
When evaluating alternatives, focus on your specific requirements around integrations, alerting capabilities, on-call management, automation, and post-incident analysis. Consider not just your current needs but how the platform can scale with your organization as it grows.
The right incident management platform is more than just an alert tool. It is a key part of your reliability engineering practice. It helps teams respond faster, work together better, and improve their systems and processes over time.
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Get more features at half the cost of legacy tools.
Get more features at half the cost of legacy tools.
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Get more features at half the cost of legacy tools.
Get more features at half the cost of legacy tools.
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Get more features at half the cost of legacy tools.
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