How Motive migrated from Opsgenie and achieved 99.99% reliability with Rootly.
Paul van Liew
Rootly vs. Opsgenie
Atlassian is shutting Opsgenie down April 2027. Upgrade to Rootly today.
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“We migrated 1,000+ users in days. All our users had to do was link their Slack and download the mobile app. That’s it. We didn’t miss a beat.”
Paul Van LiewDirector of Platform Engineering at Motive
It has never been easier to switch from Opsgenie to Rootly.
Familiar on day one
Rootly's on-call and paging concepts closely mirror Opsgenie, so your team will adopt Rootly with minimal learning curve.
Migrated for you
We’ve migrated thousands of teams for companies like Zillow and Yahoo. You get the full plan upfront before committing.
Atlassian suite connected
Our two-way integrations go deeper, enabling you to continue working with Jira, Confluence, and any other Atlassian products.
The clock is already running.
Opsgenie set the standard for on-call scheduling. Then Atlassian acquired it, development stalled, and now it's being retired. Here's the runway you actually have.
June 2025
New Opsgenie sales closed. The platform stopped taking new customers.
April 2027
End of life. Opsgenie becomes inaccessible. Any data not exported or migrated by this date is deleted.
The gap
Use the runway to migrate to Rootly without any interruptions to your operations or on-call services.
End-to-end incident management
Atlassian wants you on JSM. We think you deserve an upgrade.
JSM tracks incidents, it doesn't run them.
Rootly is everything you had with Opsgenie and so much more.
slack# alerts 1
#
Rootly APP 11:46 PM
🚨 A new alert was just triggered
Website is down!
Service: Platform, Checkout · Team: Backend
👀 Acknowledge✓ Acknowledged🟢 Resolve📟 Escalate🔥 Create Incident
Slack-native
Run incidents end-to-end, with all the right people, without leaving Slack.
Who are you paging?
General Schedule
Web App Service
Security Team
Jane
Joseph
JamiePage beyond just “Services”
No more using services as a workaround. Page teams, services, and more.
Shadow users
Jerry WangShadowing JJ Tang · Jul 18 – Jul 31Paged alongside the primary. Ends on its own.
MonTueWedThuFriNative shadow rotations
No extra rota, no manual cleanup when shadowing ends.
Allow partial override
General on-callJan 11, 4:30 PM – 4:30 PM
General on-call Partial overrideJan 11, 4:30 PM – 4:30 PMJan 11, 4:30 PM – 6:30 PM
General on-callJan 12, 4:30 PM – 4:30 PM
Request coverage
Overrides and requesting coverage made easy, including your PTO and holiday schedule.
- Jane
Paged Jan 4, 13:52
Outside work hours 6 hrs 32 mins
Compensation $512
On-Call pay calculator
No more manually calculating who should get paid with spreadsheets.
On-call schedules + New schedule
General
Product
Security
Intuitive schedules
The basics done right. Setup your first schedule or escalation in minutes.
- @oncall-infra@jason@jamie
Shift changed. @oncall-infra now pings Jamie.
Synced Slack user groups
Sync Slack user groups like @team-infra with on-callschedules.
Payments (Secondary) 24/7 coverage
!
Gap on Thursday, 2 AM to 6 AM
Covered by schedule owner Ashley S.
Automated gap detection
Never get caught with no one on call.
Incoming alert
Escalate to next level
Cycle-based round robin
Automatically rotate on-call responsibilities, so no single team member is overwhelmed.
- 3 levels 3 levels 3 levels
Policies and scorecards
Consistency matters, ensuring escalation policies have enough levels.
Status
All systems operational
ChatOperational
Beautiful Status pages, included
Inform customers in real time, reduce support noise, and build trust during downtime.
Ellis 1 minute ago
@Rootly what's going on?
Rootly APP 1 minute ago
We're seeing 503 errors above threshold in the payments service, likely from an integration error with a new ACME Payments service. Auth tokens are being regenerated to resolve it.
Just ask @Rootly Agent
Mention @Rootly to get answers and drive actions without leaving the channel.
Triggered High CPU on production-redis-002
Summary
CPU spiked to 96% after a queue storm. Mitigations are landing and CPU is falling.
Catch me upAcknowledge
Mobile App with AI
Ask questions and direct actions right from your finger tips, from anywhere in the world.
- Rootly App
What I've found so far
Likely root cause
A transient spike in message production is the primary trigger, at 23:09 UTC within the alert's 5-minute window.
AI SRE for RCA and suggested fixes
Automated root cause analysis complete with alert correlation and suggested fixes.
Incidents › API Latency Degradation (INC-2034)
API Latency Degradation (INC-2034)
Summary
Between 14:03 and 15:45 UTC on July 9, the public API saw elevated latency and intermittent 5xx errors across all regions.
Auto-generated retrospectives
AI-powered retrospectives from contributing factors to timeline generation.
Recording in progress
Rootly Scribe
Meeting Scribe
A dedicated meeting scribe that captures all context so nothing slips through the cracks.
Here are your suggested actions:
Crash log analysis+ Add✓ Added
Check for recent updates+ Add
Third-party service review+ Add
Proactive nudges and suggestions
Stay a head with suggested troubleshooting, actions, and who to page.
Related incidents
Payment Gateway TimeoutAug 22, 2025
Checkout API Serialization ErrorJul 14, 2025
Feature Flag Rollout RegressionMay 9, 2025
Header Injection Bug in Order-ServiceMar 3, 2025
Related incident matching
Quickly understand historical incidents, how they relate, and how they were resolved.
Transparent AI blocks
AI that’s not a black box. View and edit the prompts that return the data you need.
- >_ MCP
Claude CodeCursorWindsurfConnected with MCP
Plugged into your IDE and CLI, so you can set config, get answers, and resolve incidents in seconds—right where you work.
Pager load for the last 90 days
Insights in one place
Reporting and metrics from alerts to on-call readiness and everything in between.
On-call Health
An open source tool that looks for early warning signs of overload in your on-call engineers.
Rootly AI Labs
A fellow-led community designed to redefine reliability engineering.
Rootly Academy
Equip responders with the skills, confidence, and experience to succeed when it matters most.
AI across the entire incident lifecycle.
Any team, at any stage, any AI comfort level.
- You decide what's on.
- You decide when.
- No replatform as you grow.
How migrations work.
We’ve migrated thousands of teams from Opsgenie. Hand-in-hand with you, here’s how we do it.
We scan and audit your environment.
You share a read-only API key.
We automatically audit everything from schedules, escalation policies, orchestration, automated actions, integrations, and unknown unknowns that have long been forgotten about.
You get a full assessment and findings report to make informed decisions with the inventory in front of you.
You get a tailored plan that starts with a trial.
Based on the audit we create a tailored migration guide, complete with complexity, timelines, and phases that run in parallel; account setup, alerting sources, routing, integrations, onboarding, and final go-live.
We migrate you.
We work side-by-side with two or three teams of mixed complexity first. We test everything; trial live traffic, then go-live.
We work with you to cutover the remaining teams in scheduled batches, under an hour each, fully trained end-to-end.
Opsgenie gets turned off when your teams trust the page.
How Motive migrated from Opsgenie and achieved 99.99% reliability with Rootly.Paul van Liew
Clay switched off Opsgenie to use Rootly to streamline incident management.
George Dilthey
Wealthsimple drove a culture of psychological safety for incident commanders with Rootly.
Chris Inch
Webflow shutdown PagerDuty to use Rootly to build a proactive reliability culture.
Colin FitzGerald
You and your teams deserve
an upgrade.
Frequently asked questions
Everything you need to know about Rootly vs. Opsgenie.
When is Opsgenie shutting down?
Atlassian closed new Opsgenie sales on June 4, 2025, and support ends on April 5, 2027. After that date, the platform becomes inaccessible and any data not exported or migrated is deleted. Teams still on Opsgenie now have months, not years, to move.
How long does an Opsgenie migration to Rootly take?
Most teams are fully live within a week. Rootly’s automation imports users, teams and their routing rules, schedules with rotations and overrides, services, and notification rules, while the migration team handles edge cases the importer would skip and covers escalation policies with you during scoping. Larger enterprise tenants take 6 weeks to 3 months, but Rootly has successfully migrated tenants with 10,000+ responders multiple times. Read the step-by-step Opsgenie migration guide.
Will my schedules and escalation policies transfer correctly?
Yes. Rootly's on-call concepts closely mirror Opsgenie, so schedules, rotations, and overrides import directly, and Rootly generates future shifts from the imported rotations. The Rootly team covers escalation policies with you during scoping, which is a good moment to simplify rules that have grown over the years. Before anything moves, Rootly runs a read-only audit and gives you a findings report mapping exactly what you have, including edge cases like sub-24-hour rotations that standard importers drop.
Can I keep using Jira, Confluence, and my other Atlassian tools?
Yes. Even though Opsgenie is an Atlassian product, leaving it doesn't mean leaving the Atlassian suite. Rootly connects to Jira, Confluence, and your other Atlassian tools in a few clicks.
Why not just move to another on-call tool?
Opsgenie is being retired because standalone alerting stopped being enough. Replacing it with another pager-only tool means running this same migration again in a few years. Rootly covers the full incident lifecycle from on-call, incident response, AI SRE, status pages, and retrospectives, so this is the last migration your team has to do.
How much does Rootly cost?
Incident Response is $20 and On-Call is $20 per user per month, or $40 for both at list price. AI SRE requires Incident Response and is priced on request, Enterprise pricing is custom, and the free trial typically lasts two weeks. See Rootly pricing.
What does the free migration audit include?
Rootly runs a read-only scan of your Opsgenie tenant and delivers a findings report; responders, contact methods, schedules, services, integrations, and any dead or legacy configuration. It's a clear map of what you have, with no obligation, so you can plan the move and set expectations with your own leadership.
How does Rootly's uptime compare to Opsgenie?
Rootly guarantees up to 99.99% uptime in its SLAs. When your systems are down, your incident platform needs to be the most reliable thing in your stack.