What you will learn:
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The lifecycle of an incident spans beyond identifying and resolving the problem. In the guide, we cover incidents holistically across the following phases:
We’ll give you tips for maintaining and improving incident response capabilities and preventing incidents by ensuring that systems, applications, and data handling processes are sufficiently secure and reliable.
Discover, triage, validate, scope, and prioritize suspected incidents. We’ll guide you through best practices for categorizing incidents by their impact, ensuring prompt and appropriate responses.
We’ll go over the roles that should be assigned for every incident and share how to coordinate your team effectively using tools like Slack to ensure swift and organized response.
During containment, the goal is to take immediate action to minimize customer impact, financial and or reputational loss, theft of information, or other disruption. We’ll cover incident communication methods for effective containment to ensure minimal damage.
After the incident has been contained to minimize impact, efforts should focus on eliminating any elements of the incident from the environment to restore systems and recover normal operations as quickly as possible.
Learn how to effectively conduct blameless retrospectives and implement improvements based on lessons learned.
