Opsgenie has long been a popular choice for on-call management and alerting. However, with Atlassian's announcement that Opsgenie will shut down on April 5, 2027, many engineering teams now face the urgent task of finding a new solution [1]. This transition isn't just a challenge; it's a prime opportunity to upgrade your incident management capabilities. This guide will walk you through the best Opsgenie alternatives to help you choose a tool that not only replaces what you're losing but also improves reliability and streamlines your entire response process.
Why Engineering Teams Are Looking for Opsgenie Alternatives
The search for a new tool goes beyond simply replacing Opsgenie. It's about finding a modern solution that meets the evolving needs of today's engineering teams.
The Impending Shutdown
With Atlassian sunsetting Opsgenie, teams have a deadline to migrate. This necessary switch is a chance to move away from a legacy tool and adopt a more modern platform. The incident management market has grown significantly, and many current platforms offer more advanced and integrated features than older tools [8].
Need for Integrated Incident Management
Standalone alerting tools are no longer enough. Modern engineering teams need a unified platform that covers the entire incident response lifecycle. This includes on-call scheduling, alerting, real-time collaboration during incidents, automated status page updates, and streamlined postmortems. An API-first approach allows for seamless integration and collaboration from detection all the way to resolution [2].
Boosting Reliability and Lowering Costs
Migrating from Opsgenie can lead to significant improvements in both system reliability and your budget. Modern alternatives often provide more value by consolidating multiple tools into one platform and automating tasks that were previously manual. This consolidation can lower overall costs while empowering teams to resolve incidents faster [3].
Key Features to Look for in an Opsgenie Alternative
When evaluating new tools, focus on features that will make your on-call and incident response processes smoother and more effective.
- On-Call Scheduling and Rotations: Your new tool must offer flexible and powerful scheduling. Look for features like layered schedules, support for different time zones, and simple ways to manage overrides and shift changes. A robust system ensures the right person is always on call. Rootly, for example, offers comprehensive on-call schedules to manage even the most complex rotations.
- Reliable Escalation Policies: Alerts should never be missed. Effective escalation policies are crucial for automatically routing an unacknowledged alert to the next person or team. The ability to set up different escalation paths for work hours versus after-hours ensures 24/7 coverage.
- Seamless Collaboration and Communication: The best tools integrate directly into the communication platforms your team already uses, like Slack or Microsoft Teams. Managing incidents within these familiar environments reduces context switching and streamlines communication, allowing responders to collaborate and resolve issues faster [4].
- A Rich Integration Ecosystem: An incident management platform should be the hub of your reliability toolkit. Ensure any alternative connects seamlessly with your existing monitoring (Datadog, New Relic), ticketing (Jira, ServiceNow), and CI/CD tools (GitHub, Jenkins).
The Top Opsgenie Alternatives in 2026
Here are the top platforms to consider as you plan your migration from Opsgenie.
1. Rootly
Rootly is a leading incident management platform that goes far beyond basic on-call scheduling. It unifies the entire incident lifecycle—from alerting and on-call management to response automation and postmortems—into a single, cohesive platform.
Key Features:
- Rootly On-Call: This comprehensive solution includes flexible schedules, multi-level escalation policies, and live call routing to ensure critical alerts always reach the right person. It's designed to give teams full control over their on-call operations and get started quickly.
- Deep Collaboration Integrations: Rootly integrates deeply with Slack and Microsoft Teams, allowing teams to manage incidents from start to finish without leaving their chat application.
- Flexible Architecture: While Rootly provides a complete, all-in-one on-call solution, it also maintains powerful integrations with other tools. For teams who wish to maintain a hybrid setup, Rootly works seamlessly with PagerDuty.
Best for:
Teams looking for a complete, all-in-one platform to replace and significantly upgrade their incident management and on-call capabilities after leaving Opsgenie.
2. PagerDuty
PagerDuty is a well-known leader in the digital operations and on-call management space. It's a powerful and mature platform trusted by many large enterprises.
Key Features:
- Its core strength lies in its robust and reliable alerting capabilities.
- It offers an extensive library of integrations, connecting with hundreds of monitoring and development tools.
Considerations:
- While powerful for alerting, some teams find its focus is less on the end-to-end incident management process.
- As one of the earliest players in the market, it's worth exploring more modern PagerDuty alternatives that may offer a more streamlined user experience or better value [1].
3. Xurrent IMR
Xurrent IMR is a modern alternative that focuses on speed and collaboration within communication tools. It positions itself as a more valuable and effective solution than legacy platforms.
Key Features:
- It features dynamic escalations, incident playbooks, and strong support for creating post-mortems.
- Xurrent provides migration scripts to help teams quickly move their configurations from Opsgenie or PagerDuty [6].
4. Other Notable Alternatives
Many other tools are available, each with different strengths. Platforms like Squadcast, TaskCall, and AlertOps are also popular choices listed on software review sites, which often feature over a dozen different options [5]. The key is to evaluate each against your team's specific workflows, integration needs, and reliability goals.
Feature Comparison Table
Feature
Rootly
PagerDuty
Xurrent
Integrated Incident Management
Yes, unified platform
Limited, focus on alerting
Yes
On-Call Scheduling & Overrides
Yes, highly flexible
Yes
Yes
Live Call Routing
Yes
Yes
Yes
Native Slack/Teams Experience
Yes, full lifecycle in chat
Yes, for alerts & basic actions
Yes, incident command in chat
Automated Postmortems
Yes, with rich data & templates
Add-on feature
Yes
Pricing Model
Transparent, value-based
Complex, per user
Usage-based
How to Migrate from Opsgenie Smoothly
A planned migration will ensure a seamless transition with minimal disruption.
- Audit Your Current Setup: Before you switch, document all your existing on-call schedules, escalation policies, and service integrations in Opsgenie. This gives you a clear blueprint for what you need to rebuild.
- Run a Proof of Concept (PoC): Choose your top alternative and run a trial. Start with a small, non-critical service to test its functionality, ease of use, and how well it integrates with your existing tools.
- Recreate Schedules and Escalations: Begin rebuilding your on-call structure in the new tool. A platform with a flexible system makes this straightforward. For example, you can set up rotations, configure escalation policies, and manage temporary on-call shifts and overrides with ease.
- Phased Rollout: Don't try to switch everything at once. Migrate services one by one or team by team. This allows you to gather feedback and address any issues before rolling out the new tool across the entire organization.
Conclusion: An Opportunity to Modernize Incident Management
The shutdown of Opsgenie is more than just an inconvenience—it's a catalyst for engineering teams to adopt a more modern, integrated approach to reliability. While established tools like PagerDuty remain popular for alerting, a truly comprehensive solution unifies on-call management with the entire incident lifecycle.
Platforms like Rootly offer this unified experience, bringing together on-call scheduling, alerting, automated workflows, and collaborative response in one place. By making this switch, you can empower your team to not only manage on-call duties but to resolve incidents faster and build more resilient systems.
Ready to elevate your incident management practice? Book a demo with Rootly to see how you can build a more reliable future.