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May 15, 2026
SLA driven follow-up tasks.

SLA driven follow-up tasks.

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May 20, 2026
Why we got rid of our small-PR rule

Why we got rid of our small-PR rule

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JJ Tang and Shane Arseneault

Beyond MTTX: A Case for Qualitative Incident AssessmentsBeyond MTTX: A Case for Qualitative Incident Assessments

Beyond MTTX: A Case for Qualitative Incident Assessments

This article explores why teams should move beyond simplistic metrics and focus on qualitative assessments to strengthen their resilience

JJ Tang and Shane Arseneault

JJ Tang and Shane Arseneault

July 1, 2025
6 mins
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