Energizing. That’s how I’d describe my days at TDX, Salesforce’s flagship event for developers. It took place in San Francisco and gathered thousands of engineers who work in the Salesforce ecosystem.
Agentforce 2.0 is here
The entire conference was centered around Agentforce, Salesforce's agentic AI framework. In fact, one of the biggest announcements of the event was the arrival of Agentforce 2.0, whose biggest advantage is its ability to be deployed directly into Slack.
In the Slack ecosystem, these agents are called Slack AI Apps. Only selected Slack partners can build AI Apps at the moment, as the company wants to ensure a very high-quality bar for this new experience that they’re opening up for their customers.
Rootly is one of those 25 selected partners—out of 2,600 vendors in the Slack Marketplace. We were given access to new APIs to build a new-generation Slack AI App.
Slack is doubling down on AI
I had the chance to catch up with Gillian Bruce, Senior Director at Slack. We talked about the new Slack AI Apps and how they’re thinking about expanding AI capabilities so teams can have an integrated ecosystem.
Right now, Slack estimates that companies have an average of 112 SaaS vendors, which leads to fragmented and frustrating experiences for most teams. Denise believes Slack AI can become that cohesive factor by becoming a platform where agentic AIs interact with people.
Agentic AI is not the future—it’s already here
It was inspiring to see the many ways in which companies are using AI. And I’m not talking about AI prototypes, but solutions that are already being used in production—from HR assistants to proactive customer support agents, all running across the Salesforce ecosystem.
