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May 2, 2024

On-Call

๐Ÿ—๏ธ Terraform + API Support for Rootly On-Call

๐Ÿ—๏ธ Terraform + API Support for Rootly On-Call

๐Ÿ—๏ธ Terraform + API Support for Rootly On-Call

Distributed ownership of services is essential for engineering teams operating at an enterprise scale. We already have a leading Terraform provider with over 380,000 downloads to achieve this.

Now, weโ€™ve enhanced our Terraform provider with new data sources to support Rootly On-Call, enabling engineering teams to manage their on-call schedules and escalation policies directly in code.

This also makes it easy to test widespread changes to your Rootly configuration before you implement them, as you can configure your changes in Terraform and deploy to your test environment to ensure everything is working as intended before promoting changes to your production environment.

Learn more about Terraform and Rootly in the Terraform Help docs.

Weโ€™ve also enabled API support for Rootly On-Call, which unlocks deeper customization abilities. For example, using the API to automatically add new users to the on-call rotation for their team.

You can find all supported API endpoints here in our API documentation.

๐ŸŒ New & Improved

๐Ÿ†• Introduced the ability to group on-call schedules into groups. This will come in handy when managing a large number of schedules.
๐Ÿ†• Introduced the ability to trigger pages to Rootly On-Call directly from Datadog, Sentry, and Grafana alert events.
๐Ÿ’… Added the ability to view multiple on-call schedules in a single calendar view.
๐Ÿ’… Each schedule on the On-Call Schedules page displays the next on-call user.
๐Ÿ› Fixed notification spamming issue experienced by a subset of organizations.
๐Ÿ› Fixed intermittent formatting issue on page reloads.
๐Ÿ› Fixed issue with status page selection dropdown not loading

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๐Ÿ”Š Configurable Alert Volume

๐Ÿ”” Notify Slack Channel of Shift Changes

๐Ÿ“ฆ Customizable Alert Description

๐Ÿคณ View Shifts, Create Overrides, and Escalate Alerts from Rootly Mobile

๐Ÿ˜… Alert Urgency

๐Ÿšจ New Alert Sources: Azure, CloudWatch, and Google Cloud

โ˜Ž๏ธ Live Call Routing

๐Ÿค‘ On-Call Pay Calculator

๐Ÿ’“ Heartbeats: Continuous System Monitoring

๐Ÿšจ Alert Grouping

๐Ÿค“ Smart Defaults for Google Meet & Zoom

๐Ÿงผ Redesigned Incident Announcement & Update Slack Blocks

๐Ÿ’… New Navigation Bar and Configuration UI

๐Ÿฅธ Sync On-Call Schedules with Slack User Groups

๐Ÿ•ต๏ธโ€โ™€๏ธ /rootly lookup: Find and Filter Recent Incidents in Slack

๐Ÿ‘ฏโ€โ™€๏ธ On-Call Shadowing

๐Ÿ”Œ Generic Webhook Alert Source

๐Ÿ”’ Lock Individual Workflows

๐Ÿฆโ€โฌ› Round Robin Escalation Policies

๐Ÿšจ Alert Sources

๐Ÿ”” Configurable On-Call Shift Reminders

๐Ÿช„ Dynamic Forms

๐Ÿ” Granular Role-Based Access Control Settings for On-Call

โœ‰๏ธ Emails as an On-Call Alert Source

๐Ÿ—“๏ธ View Multiple On-Call Schedules Together