Scheduled Maintenance

πŸ”§ Scheduled Maintenance

Rootly serves as a single pane of glass for incidents and now scheduled maintenance events.

A scheduled maintenance is a period of planned downtime communicated in advance. Like incidents, they share many of the same fields such as title, summary, service impact, and more.

Customers can create a scheduled maintenance event directly from Slack or Web Platform.

Maintenance specific workflows around communication, escalation, and more can be built separate from typical incident workflows.

  • Schedule start and end time for scheduled maintenance
  • Upgrade a scheduled maintenance to a full incident if necessary (e.g. create incident channel)
  • Ability to update status page of scheduled maintenance
  • Select impacted services, functionalities, teams, and more
  • Maintenances displayed in Rootly are visually different from incidents and by default created silently


🌝 New & Improved

  • πŸ†• Incident variable for {{ incident.action_items }}
  • πŸ†• Shortcut button for adding action items after an incident is resolved in Slack
  • πŸ†• Terraform support for custom fields in workflow triggers
  • πŸ’… Attaching Rootly services and functionalities hidden when configuring Atlassian Statuspage
  • πŸ› Fixed issue where postmortems still persisted on Rootly dashboard after incident was deleted
  • πŸ› Fixed issue where elapsed time on Web Platform was not dynamically refreshing


Rootly helps you respond to incidents faster as a team and learn to prevent them in the future.
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