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Incident management insights, guides, and product updates from Rootly

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Lessons in Incident Response I Learned While Waiting TablesLessons in Incident Response I Learned While Waiting Tables

Lessons in Incident Response I Learned While Waiting Tables

Before I stumbled into the tech industry (a story for another day), I spent several years in the customer service world as a server and front of house manager in restaurants. It was in these jobs that I first honed some critical skills that would later lead me on the path to incident response. In this article, I draw comparisons between life in the service industry and IT incident response.

Ashley Sawatsky

Ashley Sawatsky

December 13, 2023
8 min read
Lessons in Incident Response I Learned While Waiting Tables

Lessons in Incident Response I Learned While Waiting Tables

Before I stumbled into the tech industry (a story for another day), I spent several years in the customer service world as a server and front of house manager in restaurants. It was in these jobs that I first honed some critical skills that would later lead me on the path to incident response. In this article, I draw comparisons between life in the service industry and IT incident response.

Ashley Sawatsky

Ashley Sawatsky

December 13, 2023
8 min read
No items found.
When More Incident Commanders are BetterWhen More Incident Commanders are Better

When More Incident Commanders are Better

When incidents reach a heightened level of complexity and scale, Strong argues that companies ought to consider having multiple lead roles present, rather than a single Commander overseeing the entire response. In this post, he breaks down when and how he recommends you consider bringing additional command roles in.

Strong Liang

Strong Liang

December 6, 2023
4 min read
When More Incident Commanders are Better

When More Incident Commanders are Better

When incidents reach a heightened level of complexity and scale, Strong argues that companies ought to consider having multiple lead roles present, rather than a single Commander overseeing the entire response. In this post, he breaks down when and how he recommends you consider bringing additional command roles in.

Strong Liang

Strong Liang

December 6, 2023
4 min read
No items found.
Status Pages 101: How to Create a Status Page You and Your Customers Will Actually Want to UseStatus Pages 101: How to Create a Status Page You and Your Customers Will Actually Want to Use

Status Pages 101: How to Create a Status Page You and Your Customers Will Actually Want to Use

Status pages are a simple yet underutilized element of incident communication. Done well, they’re a low-lift way to keep your customers and stakeholders informed when incidents impact them. But without a solid approach, updating status pages can easily become a tedious and often neglected task during incidents. In this post, we’ll cover some tips to get your status page right.

Ashley Sawatsky

Ashley Sawatsky

November 2, 2023
6 min read
Status Pages 101: How to Create a Status Page You and Your Customers Will Actually Want to Use

Status Pages 101: How to Create a Status Page You and Your Customers Will Actually Want to Use

Status pages are a simple yet underutilized element of incident communication. Done well, they’re a low-lift way to keep your customers and stakeholders informed when incidents impact them. But without a solid approach, updating status pages can easily become a tedious and often neglected task during incidents. In this post, we’ll cover some tips to get your status page right.

Ashley Sawatsky

Ashley Sawatsky

November 2, 2023
6 min read
No items found.
Working Effectively With Executives During an IncidentWorking Effectively With Executives During an Incident

Working Effectively With Executives During an Incident

For many people, the first and only times they interact with Executives is during an incident. It can be an intimidating first introduction! While Execs are first and foremost just people too, they tend to require some specific care when it comes to communication, especially when it involves issues that critically impact your business and customers. In this post, we’ll cover the best practices for communicating effectively with Executives during incidents.

Ashley Sawatsky

Ashley Sawatsky

October 2, 2023
6 min read
Working Effectively With Executives During an Incident

Working Effectively With Executives During an Incident

For many people, the first and only times they interact with Executives is during an incident. It can be an intimidating first introduction! While Execs are first and foremost just people too, they tend to require some specific care when it comes to communication, especially when it involves issues that critically impact your business and customers. In this post, we’ll cover the best practices for communicating effectively with Executives during incidents.

Ashley Sawatsky

Ashley Sawatsky

October 2, 2023
6 min read
No items found.
Top 5 Resiliency Trends of 2023Top 5 Resiliency Trends of 2023

Top 5 Resiliency Trends of 2023

In this guest post, Rohit Ghumare explores the most crucial trends for resiliency in 2023 – from automated incident management and real-time analysis to cloud-native services and human factors driving secure, collaborative workflows. By incorporating these cutting-edge approaches into your software development processes, you'll position your organization for long-term success.

Rohit Ghumare

Rohit Ghumare

September 20, 2023
8 min read
Top 5 Resiliency Trends of 2023

Top 5 Resiliency Trends of 2023

In this guest post, Rohit Ghumare explores the most crucial trends for resiliency in 2023 – from automated incident management and real-time analysis to cloud-native services and human factors driving secure, collaborative workflows. By incorporating these cutting-edge approaches into your software development processes, you'll position your organization for long-term success.

Rohit Ghumare

Rohit Ghumare

September 20, 2023
8 min read
No items found.
Celebrating Our Nine New G2 AwardsCelebrating Our Nine New G2 Awards

Celebrating Our Nine New G2 Awards

We’re proud to share that we've been recognized as a High Performer and Enterprise Leader in Incident Management for the sixth consecutive quarter in G2 Summer 2023 Report! In total, Rootly received nine G2 awards in the Summer Report.

JJ Tang

JJ Tang

September 5, 2023
3 min read
Celebrating Our Nine New G2 Awards

Celebrating Our Nine New G2 Awards

We’re proud to share that we've been recognized as a High Performer and Enterprise Leader in Incident Management for the sixth consecutive quarter in G2 Summer 2023 Report! In total, Rootly received nine G2 awards in the Summer Report.

JJ Tang

JJ Tang

September 5, 2023
3 min read
No items found.
We Need to Talk About the Hero Pattern Among SREsWe Need to Talk About the Hero Pattern Among SREs

We Need to Talk About the Hero Pattern Among SREs

Hans Chung refers to the tendency for SREs to independently zoom in on one task or problem at a time, and the consequences that come with it, as the “solo hero pattern”. In this post, he explores some of the reasons it happens, and what SRE leaders can do about it.

Hans Chung

Hans Chung

August 22, 2023
6 min read
We Need to Talk About the Hero Pattern Among SREs

We Need to Talk About the Hero Pattern Among SREs

Hans Chung refers to the tendency for SREs to independently zoom in on one task or problem at a time, and the consequences that come with it, as the “solo hero pattern”. In this post, he explores some of the reasons it happens, and what SRE leaders can do about it.

Hans Chung

Hans Chung

August 22, 2023
6 min read
No items found.
But It’s Not Our Fault! When Third-party Incidents Affect Your ServiceBut It’s Not Our Fault! When Third-party Incidents Affect Your Service

But It’s Not Our Fault! When Third-party Incidents Affect Your Service

Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. So what do you do when someone else's incident becomes your problem? It’s probably not realistic to completely eliminate third-party dependencies, but there are things you can do to enhance your resilience against third-party failures and maintain trust with your customers when outages out of your control impact them.

Ashley Sawatsky

Ashley Sawatsky

August 14, 2023
5 min read
But It’s Not Our Fault! When Third-party Incidents Affect Your Service

But It’s Not Our Fault! When Third-party Incidents Affect Your Service

Between cloud service providers, payment processors, content delivery networks, and more, chances are you rely on external systems to keep your product working. So what do you do when someone else's incident becomes your problem? It’s probably not realistic to completely eliminate third-party dependencies, but there are things you can do to enhance your resilience against third-party failures and maintain trust with your customers when outages out of your control impact them.

Ashley Sawatsky

Ashley Sawatsky

August 14, 2023
5 min read
No items found.
Rootly Raises $12 Million from Renegade Partners, Google Gradient Ventures, & XYZ VenturesRootly Raises $12 Million from Renegade Partners, Google Gradient Ventures, & XYZ Ventures

Rootly Raises $12 Million from Renegade Partners, Google Gradient Ventures, & XYZ Ventures

Rootly has already helped companies manage 60,000+ incidents and we are just getting started! We are on a mission to make reliability every company’s superpower.

JJ Tang

JJ Tang

August 10, 2023
4 min read
Rootly Raises $12 Million from Renegade Partners, Google Gradient Ventures, & XYZ Ventures

Rootly Raises $12 Million from Renegade Partners, Google Gradient Ventures, & XYZ Ventures

Rootly has already helped companies manage 60,000+ incidents and we are just getting started! We are on a mission to make reliability every company’s superpower.

JJ Tang

JJ Tang

August 10, 2023
4 min read