Podcast · Humans of Reliability
The reliability diagnosis: Debugging and incident response
Google's Steve McGhee on 12 years in Google SRE, leaving to become a reliability advocate, reliability reading beyond the SRE book, and writing in incidents.
Rootly Blog · Page 13
Incident Response
SLA vs KPI: key differences and how to use both
What’s the difference between an SLA and a KPI? SLAs define service expectations, while KPIs measure performance. Learn how they relate and when to use each.
Incident Response
RescueOps - ep. 7: rapid assessment and triage
What SREs can learn from avalanche rescue: speed, strategy, and coordination are everything when the clock is against you.
Incident Response
From MTTR to SLOs: a shift towards proactive reliability
Why MTTR alone falls short, and how SLOs help SRE teams move from reacting to incidents to proactive reliability, told through a late-night e-commerce outage.
Podcast · Humans of Reliability
Service delivery is a partnership, not a ticket queue
Prolific's Hannah Hammonds on service delivery as a partnership between engineering and users, how mentorship built her confidence, and her life outside work.
Podcast · Humans of Reliability
Reliability found through curiosity, not a career plan
Boozt SRE team lead Gastón Rial Saibene on finding reliability through curiosity, career advice to ignore, favorite books, and his zombie apocalypse plan.
Incident Response
RescueOps - ep. 6: collaboration and coordination across multiple teams
Check out these red flags to watch for in both SAR and incident response when coordinating cross-functional teams.
Podcast · Humans of Reliability
The domino effect of outages
isDown.app founder Nuno Tomás on moving from engineering to entrepreneurship, honest incident communication, and reducing alert fatigue without hiding signals.
Incident Response
RescueOps - ep. 5: scalability and flexibility
RescueOps Ep. 5: how layered preparation for changing weather parallels scalable, flexible SRE playbooks, from the base layer to the outer shell.
Incident Response
SRE report 2025 - key takeaways
A short summary of the 58-page SRE Report 2025: rising demand for SLOs, toil up about 6% in 2024, observability gaps, limited training time and AI's role.
Incident Response
The ultimate DORA compliance checklist
This guide covers everything you need to know about DORA compliance, including deadlines, penalties, and a step-by-step checklist to meet the new EU regulation.
Podcast · Humans of Reliability
Serverless hides servers, not incidents
Oak National Academy's Tristan Watson on observability culture, investigating serverless incidents, Slack as an operational interface, and OpenTelemetry.
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