Insights
Insights that help you learn.
Rootly tracks alert, incident, on-call, and retrospective metrics in dashboards ready on day one, so you can learn from every incident and help prevent the next one.
Home › Metrics › On-Call Metrics
Last 90 daysView by weekTeam: PlatformFilter services
Total Alerts
846
−12% vs last period
Mean Time to Acknowledge
2m 41s
−34s
Mean Time to Resolve
38m
−9m
MTTA by Responder
10m7m 30s5m2m 30s0m
Jul 21Aug 18Sep 15Oct 13
Dana KimPriya ShahMarcus LeeJo Weber
Ready the day you turn it on.
Three dashboards come with every workspace, built from the incidents and alerts you already run in Rootly.
Incident Response
Incident volume and MTTD, MTTA, MTTM, and MTTR, broken down by severity, environment, service, functionality, and type.
Workload
Hours worked across incidents and responders, so an uneven load shows up before it wears people down.
On-Call Metrics
Alert volume, MTTA, MTTR, MTBF, and acknowledge rate, with alerts by source, responder, urgency, and service, including an on-call readiness report.
Build any custom view to fit your needs.
Chart any slice of your incident data, share it with the people who need it, and send it on a schedule.
New panel
MTTR by service · SEV1, customer facing
4h3h2h1h0h
checkoutpaymentssearchauthnotify
Metrics › Exec reliability review
Exec reliability review
MTTR, SEV0 and SEV1
Share dashboard
PrivateTeamOrganizationPublic
Platform teamEditor
VP EngineeringViewer
Dana KimManager
/public/dashboards/exec-review
Workflows › Standalone
Weekly reliability report
Your scheduled dashboard report is attached: incidents, MTTR for SEV0 and SEV1, and open action items for the last 7 days.
PDFexec-reliability-review.pdf
See who carries the load.
The Workload dashboard adds up the hours each responder spends on incidents, so you can rebalance before a few people carry the rotation.
Metrics › Workload
Hours Worked by User (using resolution time)
128hacross 31 incidents, last 30 days
Know everyone on call can be reached.
On-Call Readiness shows who has critical push, phone, SMS, and email set up, by team or schedule, before the first page goes out.
Sam Ortiz has no critical push or phone call set up.
Pay on-call straight from the schedule.
The On-Call Pay Calculator turns schedules into payroll-ready reports, with business hours, off-hours, and weekends priced at your rates.
On-Call › Pay Calculator
Platform primary · Sep 1 – Sep 30
Business hours $5/hOff-hours $12/hWeekends $20/h
Shadow shifts excludedExport XLSX
A continuous learning loop so you're always improving.
Detection to resolution, causes, and follow-through.
# of Incidents
128
MTTD
4m 12s
MTTA
2m 05s
MTTM
27m
MTTR
1h 52m
Incidents by Severity
806040200
Jul 21Aug 18Sep 15Oct 13
SEV0SEV1SEV2SEV3
Retrospectives by Cause
Deploy changeDependencyCapacityConfig
Open action items
Add a canary step to checkout deploysDue Oct 24
Raise payments-api connection poolDue Oct 28
Alert on queue lag before it pagesDue Nov 3
Document the cache failover runbookDue Nov 7
Retry webhooks with backoffDue Nov 12
Route pages to the owning teamDue Nov 14
Load-test search before the freezeDue Nov 18
You and your teams deserve modern incident management.
Frequently asked questions
Everything you need to know about Rootly Insights.
What is Rootly Insights?
Rootly Insights is the analytics built into Rootly. It turns every incident, alert, retrospective, action item, and on-call shift Rootly records into dashboards: three that are ready on day one (Incident Response, Workload, and On-Call Metrics) and any number you build yourself.
Which metrics does Rootly track out of the box?
The Incident Response dashboard covers incident, retrospective, and action item counts, MTTD, MTTA, MTTM, and MTTR, and incidents by severity, environment, service, functionality, and type. Workload adds up hours worked by incident and by user. On-Call Metrics covers total alerts, MTTA, MTTR, MTBF, acknowledge rate, response effort, and alerts by source, responder, urgency, escalation policy, and service.
Can I build my own dashboards?
Yes. Each panel picks a collection (alerts, incidents, retrospectives, action items, or users), an operation (count, average, or sum), filters on any field including custom fields, and an optional group by. There are eight panel types: line, line stepped, column, stacked column, monitoring, pie, table, and aggregate value. Chart panels can compare several datasets, and line and column charts can show running totals.
Who can see a dashboard?
A dashboard can be private, shared with a team, shared with your whole organization, or public. People you share it with are viewers, editors, or managers. A public dashboard is read-only and opens from its link without a login, which suits a status review with customers or executives.
Can Rootly send reports automatically?
Yes. A standalone workflow can email a dashboard report on a recurring schedule or when something happens, such as an incident resolving. Whole dashboards export as PDF; individual panels export as PDF, CSV, or JSON, and charts as PNG or JPG.
Can I get Rootly data into my own warehouse or BI tool?
Yes. The Rootly API reads and manages dashboards and panels, and the Fivetran connector replicates Rootly data into the warehouse of your choice for analysis alongside the rest of your business data.
How do I check that every responder can be reached?
On-Call Readiness shows, for everyone on your schedules, which notification methods are set up: critical push, phone call, SMS, and email, for both urgent and low-priority alerts. Filter it by team, schedule, or escalation policy, and export it as CSV. Admins and owners see it by default.
How does Rootly calculate on-call pay?
The On-Call Pay Calculator turns schedules attached to an escalation policy into payroll-ready reports. Set hourly or daily rates, price business hours, off-hours, and weekends differently, choose a time zone, and export up to six months at a time as XLSX or CSV.
How does Rootly help with on-call burnout?
The Workload dashboard shows the hours each responder spends on incidents, and On-Call Metrics shows who receives alerts and how quickly they are acknowledged. For a deeper read on burnout risk across Rootly, GitHub, and Slack, Rootly AI Labs' open-source On-Call Health flags teams and people at risk.