Custom Role-Based Access Control (RBAC)

πŸ” Custom Role-Based Access Control (RBAC)

Rootly is already the most secure and enterprise-ready incident management platform on the market by a margin.

Today, we are taking that further by introducing role-based access control (RBAC) to our customers.

Why? Not all incident data or access is as simple as having Admin and User.

For example, create a Security role only for your InfoSec team or an Observer role for read-only access to give customer support.

  • Unlimited custom role creation with CRUD definitions
  • Granular permissions (e.g. configurations, incident data, Workflows, integrations, etc.)
  • Easily assign existing and new members new roles
  • Limit access to both Slack app (e.g. /incident new) and Web UI
  • Control who can access Private incidents (e.g. data breach)
  • Out of the box popular roles pre-defined and ready to use


🌝 New & Improved

  • πŸ†• Ability to edit timestamps of events added to the incident timeline
  • πŸ†• Send Slack message Workflow task supports pinging individual users instead of just channels
  • πŸ†• We want to encourage users to keep opening incidents, now they can be marked as Canceled
  • πŸ†• Workflow condition status for Canceled incidents
  • πŸ’… Made it easier to find the correct task type for Jira projects inside of Workflows
  • πŸ’… More descriptive error messaging at sign up for incorrect user actions
  • πŸ’… Infrastructure improvements on how we handle Slack commands internally, better reliability and performance
  • πŸ’… Welcome message to greet you when you log into Rootly on Web
  • πŸ’… Private incident alerts are always muted by default
  • πŸ› Fixed issue where all Asana projects did not load for larger organizations
  • πŸ› Fixed issue where invite to incident channel Workflow template had repeat and delay values set
  • πŸ› Fixed issue where deleting incidents in Web did not immediately get reflected in the UI


Rootly helps you respond to incidents faster as a team and learn to prevent them in the future.
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