Sub-Incidents

🔀 Sub-Incidents

Large scale incidents often impact multiple product areas and teams to varying degrees. Being able to break the incident into different workstreams can often help make managing them easier.

We’re excited to introduce the ability to create sub-incidents from parent incidents. Should you ever find yourself tackling a complex incident that requires it to be broken into smaller pieces, simply use the /rootly sub command in the incident Slack channel to or the button under /incident overview to declare a sub-incident. Alternatively, you can also create a sub incident through the Web Platform.

Like their parent counterparts, sub-incidents are also supported in workflows. To trigger tasks for sub-incidents, set the kind condition field to Sub Incident and your workflow will only run when the incident in reference is a sub-incident.

Once created, sub-incidents can be handled just like a regular incident. You’ll be able to reference its properties via the same incident/liquid variables and report on them in metrics.

GA today for all customers! You can visit our docs to learn more about sub-incidents.

What else shipped

🆕 Create as User field in Create a Zoom Room workflow task now accepts incident/liquid variables 🆕 Retrospectives created in Google Docs, Confluence, Notion, and Dropbox can now be be marked as draft 💅 List Alerts API & List Pulses API has been enhanced to be queried by source 💅 Slack User field in Invite to Slack Channel workflow task now accepts user inputs 🐛 Corrected permission-check error for Slack commands 🐛 Fixed display issue on linked Jira ticket for backfilled incidents