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Changelog
Sep 11, 2026
Never lose the call transcript.

Never lose the call transcript.

Solutions
How UNiDAYS replaced a decade of PagerDuty in two weeks and opened incident response to the wider business.
How Canary built incident management from scratch on Rootly while its engineering team quadrupled.
Replit brings structure, speed, and better decision-making to incident response with Rootly.
How Caribou saves 200+ engineering hours a year with Rootly.
Why Capa replaced incident.io with Rootly.
How Reactiv outgrew incident.io and moved to Rootly for real AI and on-call without the upsell.
How SpotDraft replaced manual follow-ups with synced, measurable incident management on Rootly.
How Cora cut time-to-acknowledge on critical alerts to <10 minutes with Rootly.
Why CTSO Central chose Rootly over incident.io.
Poll Everywhere switched from PagerDuty, cut on-call tooling costs and made response faster with Rootly.
Why Momentum didn't choose FireHydrant, and how they minimize the number of engineers on-call with Rootly.
KnowBe4 switched from PagerDuty and turned Incident Response into a repeatable, predictable system with Rootly.
Achievers switched from PagerDuty and productized reliability on Microsoft Teams with Rootly.
How Motive migrated from Opsgenie and achieved 99.99% reliability with Rootly.
Clay switched off Opsgenie to use Rootly to streamline incident management.
Webflow shutdown PagerDuty to use Rootly to build a proactive reliability culture.
How Wealthsimple uses Rootly to create a culture of wellness and psychological safety for incident commanders.
How Upstart uses Rootly to create an incident response system that grows with them.
How ROLLER scales globally while keeping a lean SRE team.
How Lucidworks uses Rootly to create bespoke incident management for their distinct product offering.
Customers
Resources
Latest Blog
Sep 4, 2026
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Nobody wants to review 1,000 lines of AI-generated code

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February 9, 2024

Others

🔌 The Rootly Plugin for Zendesk

Our new Zendesk plugin is a must-have for customer support teams wanting to improve the customer experience during incidents.

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🔌 The Rootly Plugin for Zendesk

February 1, 2024

Retrospectives

🪄 Rootly Retrospectives

Rootly Retrospectives are configurable, customizable processes that allow you to define right-sized retrospectives based on severity, type, or teams involved in an incident.

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🪄 Rootly Retrospectives

January 26, 2024

Others

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command

Search and navigate across every part of the Rootly Web UI with a single keyboard command.

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⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command

January 16, 2024

Others

Rootly Terraformer: Seamlessly Bring Workflows From Rootly’s UI to Terraform

Introducing: Rootly Terraformer—a CLI tool that auto-generate Terraform files (.tf) from your Rootly configurations. It’s installed directly through CLI via Homebrew.

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Rootly Terraformer: Seamlessly Bring Workflows From Rootly’s UI to Terraform

January 4, 2024

Others

Smart Defaults for Slack Configuration

We've simplified the process of setting up and maintaining your Slack integration with Smart Defaults: a set of easy-to-manage settings that can be configured right in the Integration page instead of requiring custom workflows!

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Smart Defaults for Slack Configuration

December 21, 2023

Others

Rootly Rewind: Celebrating 2023 With Our Amazing Customers!

When you log in to Rootly today, you’ll see a banner for your Rootly Rewind 2023. Our goal with Rootly Rewind is to give our customers the chance to look back at your incredible accomplishments this year. We’ve put together some stats for you to review, reflect, and celebrate as you look back on 2023.

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Rootly Rewind: Celebrating 2023 With Our Amazing Customers!

December 14, 2023

Workflows

Search and Filter Available Actions for Workflows

You can now jump to all actions for a specific integration using the new navigation bar on the left side, or use the search bar at the top to find actions using keywords!

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Search and Filter Available Actions for Workflows

December 7, 2023

Others

Incident Timeline Comments: Add Context and Move from Conversation to Action Seamlessly

With our new timeline commenting feature, you can add important information and context to your incident’s timeline. Comments can be edited, formatted using markdown, converted into action items, and more!

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Incident Timeline Comments: Add Context and Move from Conversation to Action Seamlessly

November 30, 2023

Action Items

Introducing: Rootly x ClickUp! Our New Integration for Seamless Collaboration and Task-Tracking

We’re excited to introduce a brand new integration with ClickUp! ClickUp is a game-changing productivity tool that allows teams to centralize communications and tasks in one place, brainstorm ideas with Whiteboards, and draft plans together with collaborative Docs.

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Introducing: Rootly x ClickUp! Our New Integration for Seamless Collaboration and Task-Tracking

November 24, 2023

Others

The New and Improved Home Dashboard

We’ve redesigned the web dashboard in Rootly, introducing several thoughtful design elements and usability features to make it even better, simpler, and more intuitive to use!

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The New and Improved Home Dashboard

November 16, 2023

Others

Guided Onboarding Flow for New Rootly Users

We’re making the onboarding process even smoother with an in-product onboarding flow that walks new users through setting up Rootly with guided steps, explainer videos, and a pre-built Slack tutorial.

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Guided Onboarding Flow for New Rootly Users

November 2, 2023

Others

Fields List View and More UX Improvements for Forms & Form Fields

Last month we introduced [Custom Forms](https://rootly.com/changelog/2023-10-05-create-fully-custom-slack-forms-using-our-new-form-builder), a game changer for streamlining incident management and data collection processes. Since then, we’ve continued to iterate and improve the user experience around form creation to make it even easier to manage and edit your forms.

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Fields List View and More UX Improvements for Forms & Form Fields
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