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Changelog
Jul 16, 2026
The on-call widget, 24-hour time, and a new Alerts table.

The on-call widget, 24-hour time, and a new Alerts table.

Solutions
How Canary built incident management from scratch on Rootly while its engineering team quadrupled.
Replit brings structure, speed, and better decision-making to incident response with Rootly.
How Caribou saves 200+ engineering hours a year with Rootly.
Why Capa replaced incident.io with Rootly.
How Reactiv outgrew incident.io and moved to Rootly for real AI and on-call without the upsell.
How SpotDraft replaced manual follow-ups with synced, measurable incident management on Rootly.
How GRAIL replaced a manual, ad hoc incident process with Rootly and cut manual effort by 80%.
How Cora cut time-to-acknowledge on critical alerts to <10 minutes with Rootly.
Why CTSO Central chose Rootly over incident.io.
Poll Everywhere switched from PagerDuty, cut on-call tooling costs and made response faster with Rootly.
Why Momentum didn't choose FireHydrant, and how they minimize the number of engineers on-call with Rootly.
KnowBe4 switched from PagerDuty and turned Incident Response into a repeatable, predictable system with Rootly.
Achievers switched from PagerDuty and productized reliability on Microsoft Teams with Rootly.
How Motive migrated from Opsgenie and achieved 99.99% reliability with Rootly.
Clay switched off Opsgenie to use Rootly to streamline incident management.
Webflow shutdown PagerDuty to use Rootly to build a proactive reliability culture.
How Wealthsimple uses Rootly to create a culture of wellness and psychological safety for incident commanders.
How Upstart uses Rootly to create an incident response system that grows with them.
How ROLLER scales globally while keeping a lean SRE team.
How Lucidworks uses Rootly to create bespoke incident management for their distinct product offering.
Customers
Resources
Latest Blog
Jul 16, 2026
What Doom taught us about AI-assisted incident response

What Doom taught us about AI-assisted incident response

Pricing
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March 7, 2024

AI

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

Every second counts in incident response, so we’ve made it easy to perfect your text in Rootly automatically with a click. Wherever you edit text in the Rootly web UI, you can highlight your text and our AI Editor will clean it up for you.

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Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

March 1, 2024

Others

📊 Dashboard Sharing Permissions

Controlling who can access your incident data is paramount, especially for large organizations. You might have dashboards which contain information only relevant to a specific team, or some you only want accessible to Executives, etc. With our Dashboard Sharing settings, this is no problem.

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📊 Dashboard Sharing Permissions

February 22, 2024

Others

✍️ Customize Your Wordbank for Automatic Incident Title Generation

When you leave the “Incident Title” field blank in the Incident Creation Form (web or Slack), Rootly will automatically generate a random title for you using our built-in wordbank. Now, you can add or remove words to the wordbank used to generate incident titles!

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✍️ Customize Your Wordbank for Automatic Incident Title Generation

February 15, 2024

Others

🧠 Smart Defaults for Jira

Our Jira integration goes deeper than the other tools on the market. As we continue to evolve this crucial integration, it’s key that we keep ease of use at the forefront of our product philosophy—this is where Smart Defaults come in. They’re our recommended default settings that come enabled out of the box so you can start syncing with with Jira with minimal setup.

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🧠 Smart Defaults for Jira

February 9, 2024

Others

🔌 The Rootly Plugin for Zendesk

Our new Zendesk plugin is a must-have for customer support teams wanting to improve the customer experience during incidents.

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🔌 The Rootly Plugin for Zendesk

February 1, 2024

Retrospectives

🪄 Rootly Retrospectives

Rootly Retrospectives are configurable, customizable processes that allow you to define right-sized retrospectives based on severity, type, or teams involved in an incident.

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🪄 Rootly Retrospectives

January 26, 2024

Others

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command

Search and navigate across every part of the Rootly Web UI with a single keyboard command.

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⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command

January 16, 2024

Others

Rootly Terraformer: Seamlessly Bring Workflows From Rootly’s UI to Terraform

Introducing: Rootly Terraformer—a CLI tool that auto-generate Terraform files (.tf) from your Rootly configurations. It’s installed directly through CLI via Homebrew.

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Rootly Terraformer: Seamlessly Bring Workflows From Rootly’s UI to Terraform

January 4, 2024

Others

Smart Defaults for Slack Configuration

We've simplified the process of setting up and maintaining your Slack integration with Smart Defaults: a set of easy-to-manage settings that can be configured right in the Integration page instead of requiring custom workflows!

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Smart Defaults for Slack Configuration

December 21, 2023

Others

Rootly Rewind: Celebrating 2023 With Our Amazing Customers!

When you log in to Rootly today, you’ll see a banner for your Rootly Rewind 2023. Our goal with Rootly Rewind is to give our customers the chance to look back at your incredible accomplishments this year. We’ve put together some stats for you to review, reflect, and celebrate as you look back on 2023.

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Rootly Rewind: Celebrating 2023 With Our Amazing Customers!

December 14, 2023

Workflows

Search and Filter Available Actions for Workflows

You can now jump to all actions for a specific integration using the new navigation bar on the left side, or use the search bar at the top to find actions using keywords!

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Search and Filter Available Actions for Workflows

December 7, 2023

Others

Incident Timeline Comments: Add Context and Move from Conversation to Action Seamlessly

With our new timeline commenting feature, you can add important information and context to your incident’s timeline. Comments can be edited, formatted using markdown, converted into action items, and more!

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Incident Timeline Comments: Add Context and Move from Conversation to Action Seamlessly
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