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UNiDAYS
How UNiDAYS replaced a decade of PagerDuty in two weeks and opened incident response to the wider business.
Canary Technologies
How Canary built incident management from scratch on Rootly while its engineering team quadrupled.
Replit
Replit brings structure, speed, and better decision-making to incident response with Rootly.
Caribou
How Caribou saves 200+ engineering hours a year with Rootly.
Capa
Why Capa replaced incident.io with Rootly.
Reactiv
How Reactiv outgrew incident.io and moved to Rootly for real AI and on-call without the upsell.
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How SpotDraft replaced manual follow-ups with synced, measurable incident management on Rootly.
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How Cora cut time-to-acknowledge on critical alerts to <10 minutes with Rootly.
CTSO Central
Why CTSO Central chose Rootly over incident.io.
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Poll Everywhere switched from PagerDuty, cut on-call tooling costs and made response faster with Rootly.
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Why Momentum didn't choose FireHydrant, and how they minimize the number of engineers on-call with Rootly.
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KnowBe4 switched from PagerDuty and turned Incident Response into a repeatable, predictable system with Rootly.
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Achievers switched from PagerDuty and productized reliability on Microsoft Teams with Rootly.
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How Motive migrated from Opsgenie and achieved 99.99% reliability with Rootly.
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Clay switched off Opsgenie to use Rootly to streamline incident management.
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Webflow shutdown PagerDuty to use Rootly to build a proactive reliability culture.
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How Wealthsimple uses Rootly to create a culture of wellness and psychological safety for incident commanders.
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Changelog

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May 9, 2024

On-Call

🤝 Partial Shift Overrides in Rootly On-Call

With Rootly On-Call, you can set up overrides for any period of time, for any or all of your on-call shifts, with a couple clicks. Just head to On-Call Shifts, click “Create Override”, specify the time frame, and assign another teammate.

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🤝 Partial Shift Overrides in Rootly On-Call

May 2, 2024

On-Call

🏗️ Terraform + API Support for Rootly On-Call

We’ve enhanced our Terraform provider with new data sources to support Rootly On-Call, enabling engineering teams to manage their on-call schedules and escalation policies directly in code.

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🏗️ Terraform + API Support for Rootly On-Call

April 26, 2024

Integrations

🦉 Rootly x Thena Integration

Connecting Thena and Rootly allows users to create workflows to automatically create an incident in Rootly when a Thena request meets the criteria to be managed as an incident.

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🦉 Rootly x Thena Integration

April 19, 2024

Others

🎬 New Full Platform Tour on Rootly.com

We figured it was about time we caught you up with a fresh demo video of the entire product! Tune into our new product tour video to see a full walkthrough of Rootly, including our new On-Call and AI features.

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🎬 New Full Platform Tour on Rootly.com

April 11, 2024

Others

🔦 Drop-down Search in Escalation Policy Builder

When you create an escalation policy in Rootly, you can assign it to a service or team, and you can notify Slack channels and individuals within the same policy used to page the on-call schedule of your choice. All these alert recipients are found in easily searchable drop-downs.

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🔦 Drop-down Search in Escalation Policy Builder

April 4, 2024

Integrations

🦊 GitLab Integration

Our new GitLab integration allows users to monitor GitLab for code commits or changes and push them to Slack channels or use them as Pulses to automatically create incidents. You can also create and update GitLab issues directly from Rootly (even within Slack!).

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🦊 GitLab Integration

March 28, 2024

Others

Update Custom Incident Fields Using Workflows

The Workflow builder is a powerhouse of automation potential for Rootly users, allowing you to perform complex tasks on autopilot based on your chosen triggers and conditions. We’ve made these even more powerful by introducing the ability to use workflows to update custom fields in incidents.

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Update Custom Incident Fields Using Workflows

March 12, 2024

AI

🤖 Ask Rootly AI (+ More New AI Features!)

We’re excited to introduce a new set of AI features that make getting & sharing context in incidents easier than ever!

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🤖 Ask Rootly AI (+ More New AI Features!)

March 7, 2024

AI

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

Every second counts in incident response, so we’ve made it easy to perfect your text in Rootly automatically with a click. Wherever you edit text in the Rootly web UI, you can highlight your text and our AI Editor will clean it up for you.

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Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

March 1, 2024

Others

📊 Dashboard Sharing Permissions

Controlling who can access your incident data is paramount, especially for large organizations. You might have dashboards which contain information only relevant to a specific team, or some you only want accessible to Executives, etc. With our Dashboard Sharing settings, this is no problem.

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📊 Dashboard Sharing Permissions

February 22, 2024

Others

✍️ Customize Your Wordbank for Automatic Incident Title Generation

When you leave the “Incident Title” field blank in the Incident Creation Form (web or Slack), Rootly will automatically generate a random title for you using our built-in wordbank. Now, you can add or remove words to the wordbank used to generate incident titles!

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✍️ Customize Your Wordbank for Automatic Incident Title Generation

February 15, 2024

Others

🧠 Smart Defaults for Jira

Our Jira integration goes deeper than the other tools on the market. As we continue to evolve this crucial integration, it’s key that we keep ease of use at the forefront of our product philosophy—this is where Smart Defaults come in. They’re our recommended default settings that come enabled out of the box so you can start syncing with with Jira with minimal setup.

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🧠 Smart Defaults for Jira
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