Blog - Page 17
Building a Privacy-First AI for Incident Management
Bringing AI into the game, Rootly isn't just playing it safe with privacy; we're setting a new standard. Discover the fusion of cutting-edge AI with uncompromised privacy in incident management
Enhancing Service Reliability: Uniting Rootly’s Incident Management and Backstage’s Software Catalog
We’re happy to announce that Rootly is now live and supported in the Spotify for Backstage Marketplace! In this blog post, we will delve into the key benefits of integrating Rootly and Backstage and why enterprises should prioritize service reliability.
Does Every Incident Need a Retrospective? Here’s What the Experts Have to Say
In December, we held a roundtable discussion among Reliability Leaders on the topic of incident retrospectives. We explored whether they’re necessary, how to build the right culture around them, and what a successful retrospective entailed. As always, we had a wide range of opinions and a few hot ta
Lessons in Incident Response I Learned While Waiting Tables
Before I stumbled into the tech industry (a story for another day), I spent several years in the customer service world as a server and front of house manager in restaurants. It was in these jobs that I first honed some critical skills that would later lead me on the path to incident response. In th
When More Incident Commanders are Better
When incidents reach a heightened level of complexity and scale, Strong argues that companies ought to consider having multiple lead roles present, rather than a single Commander overseeing the entire response. In this post, he breaks down when and how he recommends you consider bringing additional
Top 7 PagerDuty Alternatives in 2024: Cost-Effective Solutions for Modern Teams
Once a leading on-call and alerting solution, PagerDuty is now seen as a legacy tool that struggles to meet the demands of modern SRE teams. Discover the seven most popular, cost-effective, and innovative solutions in the market for 2024.
Working Effectively With Executives During an Incident
For many people, the first and only times they interact with Executives is during an incident. It can be an intimidating first introduction! While Execs are first and foremost just people too, they tend to require some specific care when it comes to communication, especially when it involves issues
Top 5 Resiliency Trends of 2023
In this guest post, Rohit Ghumare explores the most crucial trends for resiliency in 2023 – from automated incident management and real-time analysis to cloud-native services and human factors driving secure, collaborative workflows. By incorporating these cutting-edge approaches into your software
5 Proven Strategies to Reduce MTTR
Five strategies that measurably reduce mean time to resolution, from alert routing and runbooks to automated triage and better postmortems.
Celebrating Our Nine New G2 Awards
We’re proud to share that we've been recognized as a High Performer and Enterprise Leader in Incident Management for the sixth consecutive quarter in G2 Summer 2023 Report! In total, Rootly received nine G2 awards in the Summer Report.
We Need to Talk About the Hero Pattern Among SREs
Hans Chung refers to the tendency for SREs to independently zoom in on one task or problem at a time, and the consequences that come with it, as the “solo hero pattern”. In this post, he explores some of the reasons it happens, and what SRE leaders can do about it.
Step-by-Step Guide to Building a Robust Incident Response Communication Plan
Learn how to build a clear, actionable incident response communication plan that ensures effective internal and external communication during any incident.
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