Get Support From Rootly in Slack

🪂 Get Support From Rootly in Slack

We are making accessing Rootly support and engineering team even easier.

We are waving goodbye to support portals, Zendesk, and other methods.

Anyone from within Slack can run /incident support to file a ticket (report bug, get help, etc.) with Rootly. As always, you’ll still have access to us via Slack Connect channels.

If urgent, we trust our customers to even page our engineering team and we’ll wake up.

Why did we do this? This is part of our continued investment to ensure our customers have a successful implementation day 1 and day 365+. A few other helpful tools.

• /incident tutorial - guided and customized tutorials to teach your users, learn more.
• /incident test - create test incidents to get hands on experience with Rootly without false alarms
• /incident convert - channels you might forget to create with Rootly can be turned into Rootly incidents, learn more.

What else shipped

• 🆕 One-click re-integrate Slack to upgrade permissions without needing to uninstall first
• 🆕 Export action items to CSV
• 🆕 Bookmark automatically created whenever a new integration is configured
• 🆕 Support for preheader text in send email Workflow task
• 🆕 URL that automatically opens up incident creation on Web: https://rootly.com/account/incidents/new
• 💅 Ability to hide manual Workflows drop-down as part of incident creation wizard on Slack
• 💅 User prompts to upgrade Slack permissions to unlock new features
• 💅 Deleting all roles will hide role assignment on Slack
• 💅 Added Twitter links to Changelog page, keep up with our latest updates!
• 💅 Deleting and editing Services, Types, Functionalities, and other conditions now require two less clicks
• 🐛 Fixed issue where postmortems could not be bookmarked
• 🐛 Fixed issue where https://rootly.com/integrations/slack had confusing Add to Slack links