Humans
Ankita Gandhi never stops at fixing the incident
The Glean SRE treats every alert as an invitation to improve the product, a habit that has shaped eight years of reliability work.
Rootly Blog · Page 3
AI
Our AI has never gotten an incident timeline wrong.
Brent Chapman argues that AI-written post-incident reviews quietly automate away the learning. We build the AI that drafts them.
Incident Response
Best incident postmortem software for 2026: complete guide
A guide to the best incident postmortem software for 2026: automatic timeline capture, blameless templates and tracked action items, plus how to choose a tool.
Podcast · Humans of Reliability
Every pilot is ready for engine failure: are your engineers?
Uptime Labs CEO Hamed Silatani on simulation training from aviation and healthcare, skills responders need, and why AI makes realistic drills urgent.
Incident Response
incident.io Enterprise Compliance in 2026: DPA, Data Residency, HIPAA, ISO 27001, RBAC, and SCIM
A review of incident.io's published enterprise compliance: DPA, EU data residency, HIPAA, ISO 27001, RBAC and SCIM, and how Rootly compares on each.
Engineering
Why we got rid of our small-PR rule
Small PRs are great for humans, but not for AIs. Instead of focusing on diff size, we moved ot a risk-based model.
Product
How to leave PagerDuty without missing a page.
How to move off PagerDuty without missing a page: verify each link in the alerting chain, handle non-technical risks, and use up to 12 months of overlap.
Podcast · Humans of Reliability
LLM Observability: Lessons From MLOps
Cauchy co-founder Maria Vechtomova on applying MLOps lessons to LLM observability, versioning and rollbacks, business metrics, and skills SREs need for MLOps.
Engineering
What broke when engineering went fully agent-based
What broke at Rootly after engineering went fully agent-based: each engineer ran several coding agents, and fragmentation grew fast. Lessons on shared tooling.
Engineering
AI changed the QA job, the skepticism stayed.
In a typical week, our team ships four or five features. Sometimes more. Testing all of them at that pace, with humans, isn't really realistic.
Product
Automated service catalogs for incident management: Ownership, dependencies, and runbooks in Rootly.
How Rootly's automated service catalog maps ownership, dependencies and runbooks, and delivers that context to responders the moment an alert fires.
Engineering
Stop trying to review AI's code faster: bet on rollback instead
AI's failure mode has changed. Most incidents aren't code bugs: they're context bugs. And faster review can't catch them. A case for rollback.
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