🔔 Notify Slack Channel of Shift Changes

🔔 Notify Slack Channel of Shift Changes

Keeping teams aligned on on-call schedules is crucial for smooth operations. To enhance communication and transparency, Rootly now offers two configurable options to automatically update your team about on-call shifts through Slack:

1. Weekly Shift Summary Stay ahead of the week by scheduling a weekly shift summary notification. This summary will be sent to your chosen Slack channel on a configurable day and time, providing a clear overview of who will be on-call for the upcoming week. Set it up for a time that best fits your team’s schedule to ensure everyone is informed and ready.

Customize when to receive weekly shift summaries

2. Real-Time Shift Update Notifications

When shifts change, it’s vital to keep everyone updated instantly. With Shift Update Notifications, Rootly will post real-time updates to your designated Slack channel whenever there’s a shift change. This feature ensures that your team always has the latest information, minimizing any confusion about who’s on-call.

Receive slack notifications for weekly shift summaries and shift updates

To start setting up your Slack notifications for on-call schedules, go to On-Call > Schedules > [Select Schedule] > Notifications and configure these new options to fit your team’s needs.

What else shipped

🆕 Zoom bridge password is now available through Liquid reference {{ incident.zoom_meeting_password }}.

💅 Existing on-call shift overrides can be edited without having to go through the delete and re-add process.

💅 Removed search-based filters from all index pages to avoid confusion when use enters a new page after applying search-based filter to the previous page.

💅 Updated string-search logic for selecting Schedules to help improve returned results.

🐛 Fixed incorrect timeline display of when the same Opsgenie team gets paged multiple times.

Editor’s note: Atlassian is retiring Opsgenie, with end-of-life scheduled for April 2027—factor a migration path into any evaluation.

🐛 Fixed intermittent occurrences of escalation level 1 being skipped.