On-call
😅 Alert Urgency
Alert urgencies can trigger different escalation paths, different user-level notification rules, and can be used to track impact and trends over time.
Changelog
On-call
🚨 New Alert Sources: Azure, CloudWatch, and Google Cloud
We've added three new native Alert Sources: Azure Monitor, CloudWatch, and Google Cloud.
On-call
☎️ Live Call Routing
Live Call Routing enables your employees or end-users to report incidents by dialling a designated phone number.
On-call
🤑 On-Call Pay Calculator
Automatically calculate on-call pay and export into a CSV or XLSX file in seconds with our on-call pay calculator.
On-call
💓 Heartbeats: Continuous System Monitoring
Heartbeats are periodic signals sent by your systems or applications to indicate they are functioning properly.
On-call
🚨 Alert Grouping
Automatically group related alerts to reduce alert fatigue and prioritize more effectively.
Configuration
🤓 Smart Defaults for Google Meet & Zoom
Thanks to our new smart default settings for Google Meet and Zoom, it’s even faster and easier than ever to sync these tools with Rootly for automatic meeting creation and call recording.
Integrations
🧼 Redesigned Incident Announcement & Update Slack Blocks
We redesigned incident announcement blocks so it’s easier than ever for users to get a high-level overview of the incident without joining the channel!
Product update
💅 New Navigation Bar and Configuration UI
We refreshed our UI to be even simpler, cleaner, and more beautiful with several improvements to navigation and page displays
On-call
🥸 Sync On-Call Schedules with Slack User Groups
You can now associate an On-Call schedule with a user group in Slack!
Integrations
🕵️♀️ /rootly lookup: Find and Filter Recent Incidents in Slack
Typing /rootly lookup will pull up a list of your 10 most recent active incidents, with the ability to filter by affected service!
Workflows
🔒 Lock Individual Workflows
We’ve introduced the ability to lock individual workflows, allowing teams an extra layer of control over their business critical workflows.
On-call
🐦⬛ Round Robin Escalation Policies
With a Round Robin escalation policy, users can be assigned alerts sequentially instead of a single responder receiving all alerts for the policy during their on-call shift.
On-call
🚨 Alert Sources
Our new Alert Sources page makes it incredibly easy to view, create, and test alerts from a huge selection of sources including Sentry, Grafana, Datadog, Prometheus Alertmanager, and more from a beautifully simple user interface.
On-call
🔔 Configurable On-Call Shift Reminders
You can configure shift reminders for the beginning and end of your on-call shifts. Choose how and when you'd like to be notified.
Product update
📄 Dynamic Forms
Dynamic Forms allow you to configure separate versions of your forms that apply under certain conditions.
Users & permissions
🔐 Granular Role-Based Access Control Settings for On-Call
Our Roles and Permissions settings make it easy to manage user permissions at a granular level through a simple UI or via your SSO/SCIM provider. If you’ve wondered if we bring this same level of control to Rootly On-Call, the answer is yes!
On-call
✉️ Emails as an On-Call Alert Source
We’ve created the ability to use email as an alert source, so you can automatically page responders kick off incidents when an email is received at a certain email address.
On-call
🗓️ View Multiple On-Call Schedules Together
You can now view multiple schedules at once in a layered calendar view from the On-Call Schedules page!
On-call
🤝 Partial Shift Overrides in Rootly On-Call
With Rootly On-Call, you can set up overrides for any period of time, for any or all of your on-call shifts, with a couple clicks. Just head to On-Call Shifts, click “Create Override”, specify the time frame, and assign another teammate.
On-call
🏗️ Terraform + API Support for Rootly On-Call
We’ve enhanced our Terraform provider with new data sources to support Rootly On-Call, enabling engineering teams to manage their on-call schedules and escalation policies directly in code.
Integrations
🦉 Rootly x Thena Integration
Connecting Thena and Rootly allows users to create workflows to automatically create an incident in Rootly when a Thena request meets the criteria to be managed as an incident.
Product update
🎬 New Full Platform Tour on Rootly.com
We figured it was about time we caught you up with a fresh demo video of the entire product! Tune into our new product tour video to see a full walkthrough of Rootly, including our new On-Call and AI features.
Product update
🔦 Drop-down Search in Escalation Policy Builder
When you create an escalation policy in Rootly, you can assign it to a service or team, and you can notify Slack channels and individuals within the same policy used to page the on-call schedule of your choice. All these alert recipients are found in easily searchable drop-downs.
Integrations
🦊 GitLab Integration
Our new GitLab integration allows users to monitor GitLab for code commits or changes and push them to Slack channels or use them as Pulses to automatically create incidents. You can also create and update GitLab issues directly from Rootly (even within Slack!).
Product update
Update Custom Incident Fields Using Workflows
The Workflow builder is a powerhouse of automation potential for Rootly users, allowing you to perform complex tasks on autopilot based on your chosen triggers and conditions. We’ve made these even more powerful by introducing the ability to use workflows to update custom fields in incidents.
AI
🤖 Ask Rootly AI (+ More New AI Features!)
We’re excited to introduce a new set of AI features that make getting & sharing context in incidents easier than ever!
AI
Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly
Every second counts in incident response, so we’ve made it easy to perfect your text in Rootly automatically with a click. Wherever you edit text in the Rootly web UI, you can highlight your text and our AI Editor will clean it up for you.
