Integrations
Improved Slack Collaboration
Teams quickly understand who is being looped in, when they’re joining, and how they’re engaging with the incident: all directly within Slack.
Changelog
Configuration
New and Improved Status Pages
We're excited to announce significant improvements to our status page that make it easier for customers, partners, and internal teams to stay informed about service health and incidents.
Product update
Localization and Incident Visibility On the Go
Use Rootly's mobile app in 10+ languages. We’re excited to introduce a powerful update to the Rootly mobile app, designed to better support global teams and keep responders connected, even while on the move. App Now Available in 10 Languages Teams across the globe can now use the Rootly mobile
Integrations
Securing your API usage
We’ve introduced a powerful new way to authenticate your API requests with role-aware, scoped API tokens.
On-call
Escalating to another Team
Build your escalation policies to automatically loop in another team.
Configuration
Custom Incident Statuses and Forms
Incident response just got smarter: Custom Sub-status Forms help you capture the right data at the right time, without slowing down your workflow.
On-call
Custom Alert Ringtones
Introducing a new collection of custom ringtones, designed specifically with on-call engineers in mind.
On-call
Routing Alerts in Rootly
Take full control over how alerts are routed across your teams and services directly in Rootly.
On-call
Trigger Alerts through Email
Enable your responders to investigate alerts triggered via email with granular routing rules and customizable alert defaults.
Integrations
Rootly + Cortex: The most comprehensive incident management solution available
With the new Rootly + Cortex integration, we’re making it easier than ever to orchestrate and manage incidents effectively by unifying real-time service intelligence with AI-native on-call and incident response.
Configuration
Small Changes, Big Impact
This week, we’ve rolled out a series of quality of life improvements based on customer feedback and our own experience using Rootly.
On-call
Holiday Scheduling
No more jumping between multiple calendars or worrying about gaps in coverage—Holiday Scheduler brings all the information you need directly into Rootly.
On-call
On-Call Readiness Reports
Confidently deploy Rootly for on-call response by quickly viewing who on the team is prepared to respond—and who isn’t
On-call
User Directory
Get in touch with your teammate’s and responders quickly with Rootly’s new Mobile Directory.
On-call
Team Admin Permissions
Team admins allow organizations to define schedule and escalation policy owners, creating a clear separation of ownership within an organization.
Configuration
Organization-Wide Alert Groups
Set your responders up for success by helping them cut through the noise and focus on investigating high-urgency alerts.
Metrics
Measuring On-Call Performance
With our On-Call Metrics Dashboard, you can say goodbye to manual tracking and time-consuming SQL queries. Our out-of-the-box analytics dashboard delivers the data you need to optimize incident response and on-call performance—fast.
Integrations
Integrate with Linear Triage
With Rootly On-Call and Linear Triage, say goodbye to un-groomed backlogs, unanswered pages, and missed escalations.
On-call
Acknowledge, Snooze, and Escalate Alerts
How do you make sure a responder hasn’t fallen back asleep? Rootly will re-page your responders after a period of time to make sure all urgent alerts are investigated.
Configuration
Severity based incident permissions
Minimize risk and improve collaboration with severity-based incident roles and permissions!
AI
🤖 AI Meeting Bot for Incident Bridges
Say goodbye to manual note-taking! Rootly’s AI Bot now joins your Zoom and Google Meet calls, capturing everything you need for seamless incident resolution.
Configuration
🔄 Reordering Escalation Paths
Manually reordering escalation paths ensures the right people are notified at the right time for faster resolutions.
Product update
📝 Alert Notes
Document key updates with Alert Notes—track progress, share context, and keep a clear timeline to resolve incidents faster.
On-call
🚨 New Alert Sources: Checkly and New Relic
We've added two new native Alert Sources: Checkly and New Relic
On-call
🔊 Configurable Alert Volume
Configurable Alert Volume lets responders set alert intensity for calm, focused, and efficient incident response.
On-call
🔔 Notify Slack Channel of Shift Changes
Keep your team aligned and informed with Rootly’s Slack notifications for on-call schedules, featuring configurable weekly summaries and real-time shift updates.
On-call
📦 Customizable Alert Description
Learn how to customize how alerts appear with our new Alert Content settings.
On-call
🤳 View Shifts, Create Overrides, and Escalate Alerts from Rootly Mobile
We’ve made some exciting updates to the Rootly mobile app to deliver more functionality on the go!
