Product update
👥 Assign Multiple Users to the Same Incident Role By popular request, we’ve shipped an update to allow you to assign multiple users to the same incident role! As always, this setting is highly customizable so you can choose which roles allow for multiple users. For example, you may want to be abl
Product update
🚑 Incident Triage: Investigate Potential Incidents Faster Start tracking potential incidents as soon as they develop, without the pressures of kicking off all the processes that come with declaring an incident. When you use the “In Triage” feature, we’ll create a triage incident while you investiga
Integrations
🔗 Rootly + Fivetran Data Connector Integration Incident data provides valuable insights into the health of your business. Rootly provides plenty of built-in, customizable metrics right in the web platform, but for organizations that want to dive even deeper into their data, we recommend using a dat
Integrations
🙉 Less Noise, More Flexibility: New Slack Notification & Emoji Options We heard your feedback and made some adjustments to provide greater control and flexibility around how you configure Rootly in Slack. All of these can be easily adjusted in your Slack integration settings page. Here’s what’s new
Product update
🔑 SCIM Group Support: Access Control Made Easy at Enterprise Scale We're thrilled to add SCIM group support to our growing suite of enterprise-friendly features. Whether you have a team of 10 or 10,000, you can onboard new Rootly users in your organization seamlessly by auto-assigning roles in Root
Product update
📲 Call External APIs from Rootly We are thrilled to introduce a new addition to our ever-growing list of workflow tasks: the HTTP Client task ! With this latest addition, organizations can now make outbound request calls to external APIs directly within their workflows . Here are the key highlig
Integrations
🔐 Custom Google Doc Permissions We're thrilled to announce our latest feature: the ability to update Google Doc permissions via workflows . This will allow InfoSec teams to streamline user permission management in security incidents. We understand the importance of efficient collaboration and
Integrations
🤓 Advanced Slack Customization via Slack Blocks Power users rejoice! We are launching our most advanced Slack customization with Slack Blocks in workflows. In short, this allows users to completely custom "code" Slack messages that are tailored to your organizations unique incident process need
Integrations
🗃️ Notion Projects Integration with Rootly It's no secret that Rootly has a powerful integration with Notion that helps automatically generate retrospectives . In fact, the COO of Notion, Akshay is one of the earliest investors in Rootly. Today, we are extending our formal partnership with Noti
Integrations
💬 WhatsApp Integration With our newly launched WhatsApp integration, you can now leverage the power of instant messaging to notify and page your incident responders during critical events. This is especially helpful in regions such as LATAM, EMEA, and APAC where WhatsApp is the gold standard for
Action items
📤 Manually Export Action Items to Ticketing Apps (Jira, Zendesk, Linear, and more) The ability to auto-create issue tickets from action items has already helped many Rootly users reduce their manual work and increase productivity. While it is easy to configure a workflow to create a ticket whenev
Metrics
📊 Automated Dashboard Reports Our Customizable Metrics Dashboards have been a popular hit for teams and executives to report on important data such as MTTR, number of high severity incidents, list of open action items, unpublished retrospectives, newly added users, etc. Now, you can have these re
Product update
🔐 GitHub Secret Scanning Partner We’re excited to announce that Rootly has officially become a GitHub Secret Scanning partner! This new partnership enables Rootly tokens to be protected by GitHub’s secret scanning process and help users identify and remediate secrets that may have been inadve
Product update
⬆️ Request for Permission Upgrade We are excited to announce the ability for Rootly users to request missing user permissions directly in Slack ! For example, users that have an Observer or Read-Only role that are limited from performing certain actions can request those privileges in a streamli
Product update
☁️ Rootly Joins AWS Marketplace We're thrilled to announce that Rootly is now available on the AWS Marketplace , providing the fastest and most streamlined way to purchase our incident management platform. In an economy where we need to do more with less, we are making the purchasing process a sup
Integrations
🔐 HashiCorp Vault Integration One of the driving principles behind Rootly is configurability . We strive to maximize our product’s ability to be customized to different incident response procedures. A popular feature that enables this is the ability to call third party APIs directly from Rootly .
Product update
📯 Rootly Status Pages V2 We're excited to announce V2 of our wildly popular and native Rootly Status Page that is now more configurable and enterprise-ready . The best way to get real-time updates on incident and system statuses. Organizations can proactively communicate to customers (or intern
Product update
🔀 Sub-Incidents Large scale incidents often impact multiple product areas and teams to varying degrees. Being able to break the incident into different workstreams can often help make managing them easier. We’re excited to introduce the ability to create sub-incidents from parent incidents . Shou
Integrations
🔑 Rippling SSO Integration We are excited to officially partner with Rippling and launch our SSO/SCIM integration on the Rippling App Shop . You can now easily provision Rootly access to your employees from Rippling - saving your administrators from having to manually add each person. Rootly
On-call
📞 View Who's On-Call Knowing who is on-call is helpful beyond just paging someone during an incident. It's useful for knowing who to hand-off to, who you can ping on a team for potential issues, and more. But today there is a tedious process involved on how you'd figure that out. Navigate out of
Product update
💤 Pause & Snooze Reminders Alert fatigue is real! Teams set up reminders with the best of intentions - to ensure nothing slips through the cracks. However, too much notification can cause unintended distractions for response teams. To help teams reduce unwanted interruptions, we introduced the
Retrospectives
💀 Postmortem Renamed to Retrospective The term postmortem comes with the unwanted negative connotation of death and implies a single root cause. At Rootly, we don’t view each resolved incident as dead, but rather as an opportunity to learn and continuously improve . To better align this appr
Integrations
📈 Sentry Integration Issues can arise anytime and anywhere. A reliable monitoring system paired with an efficient incident management platform is key in keeping your application running smoothly. We are excited to announce our partnership with our friends at Sentry ! Sentry is a developer-first m
Product update
👯 Merge Duplicate Incidents At Rootly, we advocate for everyone in the organization to be able to pull the fire alarm and declare incidents, not just engineers. With everyone working concurrently and declaring incidents, its not uncommon to run into duplicate entries. Especially when the incident
Product update
📁 Global Audit Log Part of being enterprise-ready is enabling organizations with the ability to track changes made to their accounts. We’re excited to introduce audit logging capabilities to Rootly! No more guessing “ hmm…when was this change made ?” or asking “ who changed this ?”. Now, y
Integrations
🏢 Atlassian Data Center Integration for Jira and Confluence Also known as on-premise, server, or data center, customers using the self-hosted version of Atlassian can integrate Rootly directly with Jira and Confluence. Maintain the security and control you need with self-hosted options but still
Product update
🎟 Auto Create Incidents from Jira We’re excited to announce that you can automatically declare incidents from Jira tickets. Automatic Jira ticket creation has been one of the most heavily used workflows on Rootly. However, not all incident response operations run on the same procedures. Some team
Integrations
🔭 Sleuth Integration We are excited to partner with our friends at Sleuth to formally launch our joint integration !. Sleuth's Engineering Efficiency platform provides a complete and accurate view into DORA metrics, visibility into bottlenecks, and tools to automate workflows. When failures occur
Product update
🏘 Multi-Organization and Workspace Support We are excited to launch the ability to have multiple organizations and workspaces of Rootly under the same roof and license. Why? Companies and enterprises are not one dimensional in their needs . They are comprised of multiple departments, sibling orga
Product update
🎣 Webhooks Rootly is the only enterprise-ready incident management solution. Part of that is extensibility of our systems . We are excited to kick-off 2023 by launching Webhook support. Support for a variety of webhook events . Incident lifecycle (e.g. started, resolved, deleted, etc.) Postmo
